Eskom's Smart Meter Rollout Kicks Off, 7.2 Million Units to Be Installed Across South Africa

Strategic Insights -

Eskom's smart meter programme has officially started, aiming to modernize the national grid and improve customer experiences. The initiative, which began on October 6, seeks to benefit 800,000 customers, with the power utility planning to install 7.2 million smart meters across the country over the next three years. The rollout will initially focus on Msunduzi Ward 23, with contractors already on-site, engaging with local leadership and the community prior to commencing work.

Key Takeaways:

  • The smart meter rollout will benefit 800,000 customers across South Africa.
  • A total of 7.2 million smart meters will be installed over the next three years.
  • The programme will replace old generation meters with new smart meters for all existing customers.
  • New applicants will automatically receive smart meters installed upon application.
  • Meter replacement will be free of charge for all direct Eskom customers.
  • Engagement with local leadership and the community is crucial to prevent fraudulent activity.
  • Residents can request proof from contractors to verify their identity.
  • Customers with queries or concerns can reach out to the Alfred chatbot on WhatsApp at 08600 37566.

Statistics:

  • 800,000 customers expected to benefit from the smart meter rollout.
  • 7.2 million smart meters to be installed over the next three years.
  • Initiative aims to improve customer experiences and modernize the national grid.
  • Contractors will work weekends to accommodate customers unavailable during the week.
  • Programme will only apply to direct Eskom customers, excluding tenants and sub-tenants.

Sources:

  • Eskom's official statement regarding the smart meter rollout.