Aberdeen Group Announces Chief Service Officer's Summit: A Catalyst for Post-Sales Service Excellence

Strategic Insights -

The two-day executive summit, scheduled for October 3-4, 2006, at the Seaport Hotel and World Trade Center in Boston, will bring together top service executives from leading companies to discuss best practices and tackle pressing issues in post-sales service. Keynote speakers will share insights on leveraging technology to drive savings and efficiencies, including Joe Pinto from Cisco, who will highlight how the company achieved $1.94 billion in savings and time efficiencies through web-based customer care. The summit will also feature senior service executives sharing real-world best practices and actionable recommendations to improve service chain performance.

Key Takeaways:

  • The Chief Service Officer's Summit will provide a platform for senior service executives to collaborate and share best practices in post-sales service management.
  • Keynote speakers will share case studies on leveraging technology to drive savings and efficiencies, including Cisco's $1.94 billion in savings and time efficiencies through web-based customer care.
  • Participants will gain actionable recommendations to improve service chain performance and identify global service chain strategies.
  • The summit will build a community of senior executives to help shape the role service organizations play in the product value chain.
  • Aberdeen Group's research and insights focused on the global, technology-driven value chain will be showcased at the summit.

Statistics:

  • The summit will feature senior service executives from leading companies, including Cisco, Sears, Sun Microsystems, IBM, and Xerox.
  • The event will be held on October 3-4, 2006, at the Seaport Hotel and World Trade Center in Boston, MA.
  • Cisco achieved $1.94 billion in savings and time efficiencies through web-based customer care.
  • The summit will provide a platform for 4.5 million parts management and online customer care operations through web-based technology, as discussed by Mark Good, Executive VP and GM of Home Services, Sears Holdings Corporation.
  • Aberdeen Group provides fact-based research and insights focused on the global, technology-driven value chain.

Sources:

  • Aberdeen Group
  • Cisco
  • Sears Holdings Corporation
  • Sun Microsystems
  • IBM
  • Xerox
  • Eastman Kodak
  • Avaya
  • Siemens
  • Bombardier
  • Seaport Hotel and World Trade Center