Air India Issues Travel Advisory Amid Cyberattack on Check-in Systems at European Airports

Strategic Insights -

Air India has issued a travel advisory due to a cyberattack on a third-party service provider, Collins Aerospace, which is responsible for check-in and boarding systems at several European airports, including London's Heathrow, Brussels, and Berlin. The disruption has caused delays and cancellations at these airports, with passengers advised to check their flight status before heading to the airport and to arrive early to ensure a smooth experience. Air India's ground teams in London are working to minimize the inconvenience caused by the disruption.

Key Takeaways:

  • A cyberattack on Collins Aerospace, a global company providing check-in and boarding systems, has disrupted services at multiple European airports, including London's Heathrow, Brussels, and Berlin.
  • The disruption has caused delays and cancellations, with passengers advised to check their flight status with airlines before heading to the airport.
  • Air India has issued a travel advisory advising passengers to complete their web check-in before arriving at the airport to help ensure a smooth experience.
  • The airline's ground teams in London are working to minimize the inconvenience caused by the disruption.
  • Collins Aerospace is "actively working on the issue," with airports urging passengers to check flight status and arrive early to ensure minimal disruption.
  • The timeline for the full restoration of services has not been provided by authorities and airlines.
  • The cyberattack has forced automated systems offline at Brussels Airport, making only manual check-in and boarding possible.
  • London Heathrow Airport has advised passengers to check their flight status with their airline before traveling and to arrive no earlier than three hours before a long-haul flight or two hours before a domestic flight.

Statistics:

  • The cyberattack has affected check-in and boarding systems at multiple European airports, including London's Heathrow, Brussels, and Berlin.
  • Collins Aerospace is responsible for check-in and boarding systems across several European airports.
  • The incidence of cyberattacks on airline systems is on the rise, with airlines seeking to strengthen their cybersecurity measures.
  • The cyberattack has caused delays and cancellations at multiple airports, with passengers advised to check their flight status before heading to the airport.
  • Air India's ground teams in London are working to minimize the inconvenience caused by the disruption.

Sources:

  • Air India, X, "A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience. Passengers flying with us from London today are advised to complete their web check-in before arriving at the airport to help ensure a smooth experience."
  • Brussels Airport, statement, "There was a cyberattack on Friday night, 19 September, against the service provider for the check-in and boarding systems affecting several European airports, including Brussels Airport."
  • London Heathrow Airport, X, "Collins Aerospace is experiencing a technical issue that may cause delays for departing passengers."
  • Hindustan Times, original article.