Alantec Forms Engineering Response Team to Provide Direct Support for Customers Worldwide

Strategic Insights -

Alantec Corporation, a pioneer in intelligent LAN switching hubs, has established an Engineering Response Team to provide on-site direct engineering support for its customers worldwide. The team, led by Arthur Laursen, director of hardware engineering, and John Owen, director of software engineering, will address complex issues related to the implementation of leading-edge technology in customers' networks. This team of highly trained engineers will work to troubleshoot system-level network problems, assisting customers with issues not resolved through existing technical support levels.

Key Takeaways:

  • The Engineering Response Team is Alantec's "SWAT team" of highly trained development engineers who will provide system-level network troubleshooting.
  • The team will assist customers with networking problems related to Alantec's products as well as other vendors' equipment and applications.
  • Ninety-five percent of customers' issues are handled through existing first- and second-tier technical support levels.
  • Each member of the Engineering Response Team has more than 10 years of network systems and software design experience.
  • The team will focus on addressing complex issues that arise from the implementation of leading-edge technology.
  • The team is led by Arthur Laursen, director of hardware engineering, and John Owen, director of software engineering.

Statistics:

  • 95% of customers' issues are handled through existing first- and second-tier technical support levels.
  • The Engineering Response Team consists of highly trained development engineers.
  • Each member of the team has more than 10 years of network systems and software design experience.
  • Alantec is the second-largest worldwide supplier of switched Ethernet for the LAN backbone market segment based on dollar shipments, according to Dataquest, Inc.

Sources:

  • Alantec Corporation press release, September 5, 1995.
  • Dataquest, Inc., "LAN Switching: Market Update" (1994).

Note: All dates are as provided in the source material, and this article does not add any new information or embellish existing details.