Bank of America (Asia) Launches 24/7 Secure Interactive Banking Services

Strategic Insights -

Bank of America (Asia) has introduced a groundbreaking e-banking solution, developed by Internet solutions integrator Continuous Technologies, allowing customers to access secure interactive banking services 24 hours a day, seven days a week. This innovative system, eTransaction, is an electronic service delivery platform that provides online services through multiple access media, including the Internet, interactive voice, and interactive fax. The service integrates seamlessly with the bank's existing Bank By Phone system, sharing a single, shared customer database and utilizing the Secure Sockets Layer (SSL) protocol for 128-bit encryption.

Key Takeaways:

  • Bank of America (Asia) customers can now access secure interactive banking services 24/7, thanks to Continuous Technologies' e-banking solution, eTransaction.
  • The eTransaction platform is an electronic service delivery platform that supports multiple access media, including the Internet, interactive voice, interactive fax, and wireless application protocol (WAP) technology.
  • The service is highly configurable, allowing for the integration of new technologies as they become available.
  • Customers can access their accounts, conduct transactions, and check recent transactions using the same ID and PIN numbers for both online and phone banking.
  • The system will support transactions via mobile devices, such as cell phones and hand-held computers, using WAP technology.
  • The eTransaction platform utilizes the Secure Sockets Layer (SSL) protocol, providing 128-bit encryption.

Statistics:

  • 24 hours a day, 7 days a week: The availability of Bank of America (Asia)'s interactive banking services.
  • 128-bit encryption: The level of security provided by the Secure Sockets Layer (SSL) protocol used by the eTransaction platform.
  • Multiple access media: The number of ways customers can access eTransaction services, including the Internet, interactive voice, interactive fax, and WAP technology.

Sources:

  • IT Daily, "Bank of America (Asia) to Offer Secure Interactive Banking Services 24 Hours a Day", March 6, 2000
  • Newsbytes.com, "Asia: Bank of America (Asia) to Offer Secure Interactive Banking Services 24 Hours a Day", March 6, 2000, http://www.newsbytes.com (20000306/WIRES ASIA, ONLINE/)