Banks Offer Relief to Flood-Affected Customers in Sabah

Strategic Insights -

Banks in Malaysia are showing compassion and care by offering relief to customers affected by the recent floods and landslides in Sabah. Bank Rakyat and AmBank Group have announced measures to ease the financial burden of those impacted, including deferment of instalments and waiving of charges. The facilities aim to provide some relief and alleviate the financial strain on customers, allowing them to focus on recovery and rebuilding their livelihoods.

Key Takeaways:

  • Bank Rakyat is offering a six-month deferment of instalments for individual and business customers affected by the floods and landslides in Sabah.
  • The facility applies to various financing products, including Personal Financing-i, Housing Financing-i, and Vehicle Financing-i, as well as Credit Card-i.
  • Affected customers can apply via email to bantuanbanjir@bankrakyat.com.my or kkredit@bankrakyat.com.my, or visit the nearest branch or business banking centre for assistance.
  • AmBank Group is also offering a six-month deferment of monthly financing instalments and waiving incidental or replacement charges for affected customers.
  • The AmBank Group Flood Relief programme can be accessed through the bank's website at https://www.ambank.com.my/repayment-assistance/flood-relief-programme, and customers can also call the contact centre at 03-2178 8888 for assistance.

Statistics:

  • Six months deferment of instalments for individual and business customers affected by the floods and landslides in Sabah.
  • Varied financing products affected, including Personal Financing-i, Housing Financing-i, Vehicle Financing-i, Vehicle Hire Purchase-i, Education Financing-i, Micro Financing-i, Pawn Broking-I, and Credit Card-i.
  • AmBank Group's Flood Relief programme is available for individuals and small and medium enterprise (SME) customers impacted by the floods and landslides.
  • The programme does not specify a specific number of customers eligible for the deferment.

Sources:

  • (BERNAMA News Agency) Bank Rakyat offers relief to customers affected by floods in Sabah (2025-09-18)
  • AmBank Group statement on Flood Relief programme (2025-09-18)