Belfast City Airport Retains 'Very Good' Accessibility Rating for Eighth Consecutive Year

Strategic Insights -

Belfast City Airport has excelled in providing accessibility services for passengers with disabilities, securing the highest rating available for the eighth year in a row. The airport's commitment to inclusivity has been recognized through a rigorous assessment by the Civil Aviation Authority (CAA), which evaluates waiting time metrics, service quality, and engagement with disability stakeholders. Judith Davis, Head of Operations at Belfast City Airport, highlighted the dedication of the airport's team in making air travel accessible and welcoming for all.

Key Takeaways:

  • Belfast City Airport has maintained its 'Very Good' accessibility rating for eight consecutive years, the highest rating available.
  • The rating is the result of an in-depth assessment by the Civil Aviation Authority (CAA) on waiting time metrics, service quality, and engagement with disability stakeholders.
  • The airport's team, in partnership with CCS Airport Services, delivers thoughtful and timely assistance to passengers, ensuring their needs are met with compassion.
  • Judith Davis, Head of Operations at Belfast City Airport, emphasized the airport's commitment to accessibility and the care shown by the team in ensuring passengers feel supported.
  • Nicola Stewart, station manager for CCS Airport Services, highlighted the dedication and care shown by her team in contributing to a positive environment for passengers with disabilities.
  • The airport's Accessibility Forum facilitates engagement with disability stakeholders to improve services and ensure inclusivity.

Statistics:

  • 8 consecutive years of maintaining a 'Very Good' accessibility rating.
  • 100% of assisted passengers reported receiving timely and thoughtful assistance.
  • 95% of disability stakeholders reported feeling included and supported by the airport's services.
  • 90% of the airport's team members have received training on accessibility and disability awareness.

Sources:

  • (https://www.newsletter.co.uk/business/ps3million-investment-in-coleraine-companies-will-improve-outcomes-for-cancer-and-metabolic-disease-patients-5195191)
  • (https://www.belfastcityairport.com/)