BroadSoft Enhances BroadWorks Assistant-Enterprise Toolbar

Strategic Insights -

BroadSoft, Inc., a leading provider of VoIP application software, has announced enhanced capabilities to its BroadWorks Assistant-Enterprise Toolbar, a carrier-class desktop communications product. The new BroadWorks Assistant-Enterprise 13.0 allows users to easily access advanced call control features within Microsoft Outlook and Internet Explorer, offering service providers additional tools to offer their customers. This enhancement is part of BroadSoft's ongoing effort to make advanced call features easier to use and drive adoption of service providers' enhanced VoIP service offerings.

Key Takeaways:

  • The BroadWorks Assistant-Enterprise 13.0 toolbar provides users with a pop-up notification when a call comes in, enabling them to answer, place on hold, send to voice mail, or transfer calls without leaving the Microsoft application.
  • The toolbar includes click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages, three-way conferencing, and caller identification.
  • BroadSoft acquired the integrated desktop toolbar product as part of its acquisition of CarbonTwelve in September 2005.
  • BroadSoft has integrated the acquired company's client software applications into the company's BroadWorks VoIP client applications product line.
  • The BroadWorks Assistant-Enterprise 13.0 toolbar aims to pack a collection of convenient voice options into a small space and save users valuable time.
  • By enhancing its applications with value-added functionality, BroadSoft is empowering service providers with a growing range of differentiated revenue-producing offerings for their customers.
  • The BroadWorks Assistant-Enterprise toolbar and Deployment Studio are currently available.
  • BroadSoft's BroadWorks platform is uniquely capable of providing carrier-class service with reliability, redundancy, scalability, and regulatory capabilities.
  • BroadSoft's VoIP application software is revolutionizing the delivery of hosted telephony and multimedia services, empowering wireless and wireline carriers to deliver next-generation voice and multimedia applications and advanced features.
  • BroadSoft's product family delivers the scale, open architecture, and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers.
  • BroadSoft has a customer base of 150 network operators, including BellSouth, Korea Telecom, Singtel, TDC, Telefonica de Espana, Telstra, Verizon, and XO Communications, with over 1,750,000 lines deployed.

Statistics:

  • BroadSoft has over 150 network operators as its customer base.
  • The total number of lines deployed by BroadSoft is 1,750,000.
  • The new BroadWorks Assistant-Enterprise 13.0 toolbar provides users with advanced call control features within Microsoft Outlook and Internet Explorer.
  • BroadSoft's BroadWorks platform provides a comprehensive range of VoIP applications, including hosted PBX, IP Centrex, mobile PBX, business trunking, and residential broadband services.
  • BroadSoft's IMS-compliant BroadWorks platform is uniquely capable of providing carrier-class service with reliability, redundancy, scalability, and regulatory capabilities.

Sources:

  • BroadSoft, Inc. press release, "BroadSoft Enhances BroadWorks Assistant-Enterprise Toolbar" (no date provided)
  • BroadSoft website, "About the BroadWorks Platform" (no date provided)
  • BroadSoft website, "About BroadSoft" (no date provided)
  • VON Conference & Expo, Booth 1127 (no date provided)