Cleanwave Partners with Microsoft, Exodus Communications, and Compaq for Online Laundry Order Fulfillment

Strategic Insights -

Cleanwave, an Arizona-based provider of overnight pick-up and delivery laundry services, has announced a partnership with Microsoft, Exodus Communications, and Compaq to create the infrastructure for online order fulfillment of laundry orders on its web site, www.Cleanwave.com. The partnership aims to simplify the process of online commerce by leveraging the strengths of each company. Cleanwave's CEO, Peter Ax, stated that the partnership will provide the company with the most superior system available for processing online orders.

Key Takeaways:

  • Cleanwave, an Arizona-based laundry service provider, has partnered with Microsoft, Exodus Communications, and Compaq to create an online infrastructure for order fulfillment.
  • The partnership uses Microsoft's applications and e-business platform, Exodus's high-speed site hosting capabilities, and Compaq's advanced computer technology to streamline the order and fulfillment systems.
  • Customers can order the laundry service through Cleanwave's web site or by calling a toll-free number, with customized options including detergent, fabric softener, and bleach.
  • The service is currently being tested in Miami and planned to roll-out to additional metropolitan areas over the next two years.
  • Cleanwave offers a user-friendly timesaving alternative to in-home and traditional laundry care, with a guaranteed 24-hour turnaround on laundry services and 48-hour turnaround on dry cleaning orders.
  • Microsoft and its enterprise solution providers deliver integrated platforms, business applications, and global services that drive the success of its enterprise customers.
  • Exodus Communications is a leading provider of complex Internet hosting for enterprises, offering sophisticated system and network management solutions and technology professional services.
  • Compaq is the largest supplier of computing systems in the world, designing, developing, manufacturing, and marketing hardware, software, and services.

Statistics:

  • The service is planned to roll-out to additional metropolitan areas over the next 2 years.
  • Microsoft has over 400,000 Microsoft Certified Professionals, supporting its enterprise solutions in 55 countries.
  • Almost 14,000 customers in 55 countries are realizing significant business value and competitive advantage from Microsoft's worldwide enterprise solutions.
  • Compaq sells its products and services in more than 200 countries directly to businesses, through a network of authorized Compaq marketing partners, and directly to businesses and consumers through Compaq's e-commerce web site.

Sources:

  • Business Wire (June 1, 2000): "Cleanwave Partners with Microsoft, Exodus Communications, and Compaq to Create Online Laundry Order Fulfillment Infrastructure."
  • Microsoft: "About Microsoft" (n.d.): "[Microsoft's] enterprise solution providers deliver integrated platforms, powerful business applications and comprehensive global services that drive the success of its enterprise customers."
  • Exodus Communications: "About Exodus Communications" (n.d.): "Exodus Communications is a leading provider of complex Internet hosting for enterprises with mission-critical Internet operations."
  • Compaq: "About Compaq" (n.d.): "Compaq is the largest supplier of computing systems in the world, designing, developing, manufacturing, and marketing hardware, software, and services."