Critical Path and Eircell Partner to Offer Unified Messaging Services

Strategic Insights -

Eircell, Ireland's leading mobile phone operator, has partnered with Critical Path Inc. to offer unified messaging services to its over one million customers. Through this partnership, Eircell will provide its customers with a single unified mail service called Message Bank, allowing them to access all their messages - email, voicemail, and fax - via the Internet from any web browser. This service is made possible by Critical Path's message store and directory components, which will provide the basis for the Internet services offered by Eircell.

The overall solution for Eircell includes a telephony platform from Tecnomen, high-availability computer hardware from Compaq, and is seamlessly integrated with Critical Path's message store and directory components. Critical Path's Wireless Services provide wireless carriers, paging companies, device manufacturers, and web ISPs and portals with the ability to offer a single Internet persona to their customers, regardless of whether they communicate using web-based mail, mobile phone, pager, or any other Internet appliance.

Key Takeaways:

  • Eircell, Ireland's leading mobile phone operator, has partnered with Critical Path Inc. to offer unified messaging services to its over one million customers.
  • The partnership will provide Eircell customers with a single unified mail service called Message Bank, allowing them to access all their messages - email, voicemail, and fax - via the Internet from any web browser.
  • Critical Path's message store and directory components will provide the basis for the Internet services offered by Eircell.
  • The overall solution for Eircell includes a telephony platform from Tecnomen, high-availability computer hardware from Compaq, and is seamlessly integrated with Critical Path's message store and directory components.
  • Critical Path's Wireless Services provide wireless carriers, paging companies, device manufacturers, and web ISPs and portals with the ability to offer a single Internet persona to their customers.

Statistics:

  • Eircell has more than 778,000 customers and carries some 5 million conversations a day.
  • Eircell employs over 875 people and invests 5 million Euros per month in infrastructure and customer care.
  • Critical Path's global wireless communications infrastructure enables two-way access to email, allowing customers to completely manage their email inbox from mobile devices.
  • Critical Path has built an industry-leading global infrastructure with data centers connected to key Internet exchange points and currently reaches more than 55 million end-users through its customer relationships.
  • Critical Path provides reliable, secure, and scalable e-mail and a flexible suite of enhanced messaging services to partners such as E-TRADE, CompuServe, Network Solutions, U S West, Sprint, France Telecom, British Telecommunications, and ICQ.

Sources:

  • BUSINESS WIRE, "Critical Path and Eircell Partner to Offer Unified Messaging Services", March 7, 2000.
  • Critical Path Inc., "Critical Path and Eircell Partner to Offer Unified Messaging Services", press release, March 7, 2000.
  • Eircell, "About Eircell", www.eircell.ie.
  • Critical Path Inc., "About Critical Path", www.cp.net.