CSMIA Sees Sharp Rise in Adoption of Tech-Enabled Travel Solutions

The Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has witnessed a significant increase in the use of technology-enabled travel solutions, with more passengers opting for self-check-in kiosks, self-baggage drop units, and biometric-enabled DigiYatra services over the past 16 months. According to data shared by the airport, between April 2024 and August 2025, more than 3.86 million passengers printed boarding passes through self-check-in kiosks, with domestic carriers accounting for the largest share. The adoption of self-baggage drop (SBD) machines has also grown steadily, with over 7.15 lakh bags processed through 32 SBD units during the same period.

Key Takeaways:

Domestic carriers dominated usage of self-check-in kiosks, with IndiGo accounting for 2.58 million boarding passes, Air India for 1.09 million, and Air India Express for 53,301.
Among international airlines, Air France, Emirates, and Lufthansa recorded significant engagement, with 90,902, 18,356, and 18,017 boarding passes printed through self-check-in kiosks, respectively.
The adoption of self-baggage drop (SBD) machines has grown steadily, with 32 SBD units processing over 7.15 lakh bags between April 2024 and August 2025.
Domestic carriers handled nearly 6 lakh bags through SBD machines, while international airlines accounted for more than 70,000 bags.
Monthly adoption rates of SBD rose from 4.15 per cent to 13.9 per cent for international flyers and from 5.26 per cent to 6.28 per cent for domestic travellers between April 2024 and August 2025.
Biometric-enabled DigiYatra services have seen the sharpest growth, with 46 DigiYatra e-gates and 40 face pods processing 6.3 million passengers in the 16 months.
The facility allows passengers to clear checkpoints within two to three seconds on average.
The deployment of autonomous cleaning robots, smart washrooms, and more artificial intelligence-driven solutions across the terminals is also underway.

Statistics:

3,862,314 passengers printed boarding passes through self-check-in kiosks between April 2024 and August 2025.
Domestic carriers accounted for 2.58 million boarding passes, while international airlines accounted for 145,279 boarding passes.
32 SBD units processed over 7.15 lakh bags between April 2024 and August 2025.
Domestic carriers handled nearly 6 lakh bags through SBD machines, while international airlines accounted for more than 70,000 bags.
Monthly adoption rates of SBD rose from 4.15 per cent to 13.9 per cent for international flyers and from 5.26 per cent to 6.28 per cent for domestic travellers between April 2024 and August 2025.
6.3 million passengers used biometric-enabled DigiYatra services in the 16 months.
Average processing time for biometric-enabled DigiYatra services: 2-3 seconds.

Sources:

CSMIA
Adani Airports