Dell Expands Service Provider Program with DecisionOne and NCR

Strategic Insights -

Dell Computer Corporation, the world's leading direct computer systems company, has expanded its Dell Service Provider program in the United States with the addition of DecisionOne Corporation and NCR. This agreement will provide Dell customers with a wider range of support services, including hardware maintenance and IMAC (installations, moves, adds, changes), through limited warranty programs. The partnership aims to deliver best-in-class service and support to customers, leveraging the expertise of both Dell and its service provider partners.

Key Takeaways:

  • Dell has expanded its Service Provider program in the US with DecisionOne Corporation and NCR, providing a range of support services to customers.
  • DecisionOne and NCR will offer hardware maintenance and IMAC services through Dell's limited warranty programs.
  • The partnership aims to deliver best-in-class service and support to customers, leveraging the expertise of both Dell and its service provider partners.
  • Dell has integrated these service partners into its virtual integration service model using Internet and Electronic Data Interchange (EDI) technologies.
  • DecisionOne and NCR join other leading service companies identified by Dell as service providers, including UNISYS Corporation, Wang Global, and BancTec Inc.
  • Dell's partnership with DecisionOne is an "evolution" of their ongoing relationship, with a "natural fit" between Dell's direct sales model and DecisionOne's independent, services-only model.
  • NCR's commitment to providing world-class service to Dell's customers is demonstrated through this alliance, further illustrating the growth and commitment of NCR's service solutions.

Statistics:

  • Dell's revenue for the past four quarters was $16.8 billion.
  • Dell is ranked No. 125 among the Fortune 500 companies and No. 363 in the Fortune Global 500.
  • Dell's customer service program aims to deliver quality, responsive, and efficient service and support to customers so they can maximize returns on their technology investments.

Sources:

  • "Dell Computer Corporation and DecisionOne Corporation Announce Agreement" (press release, November 30, 1998)
  • "NCR and Dell Computer Corporation Announce Agreement" (press release, November 30, 1998)
  • Fortune 500 (1998)
  • Fortune Global 500 (1998)