Dunhuang Establishes Comprehensive Legal Protection System for Cultural Tourism Economy

Strategic Insights -

Dunhuang City, in close alignment with the legal needs of the cultural and tourism market, has established a comprehensive legal protection system through a multi-faceted mediation mechanism, innovative legal education models, strengthened police support, and deepened inter-departmental collaboration. This "four-dimensional linkage" has injected new legal momentum into the high-quality development of the cultural and tourism economy. To date, the city's tourism-related dispute mediation success rate has reached 98%, and tourist satisfaction continues to rise.

Key Takeaways:

  • A multi-faceted mediation mechanism has been established to resolve disputes in one stop, with a professional mediation team composed of legal professionals, industry experts, and top-tier mediators.
  • The city has implemented a "mediation + credit" model, establishing a comprehensive service mechanism featuring "quick complaint handling, rapid dispute resolution, and shared trust."
  • Innovatively introduced is a three-dimensional "insurance + legal + administrative" guarantee system, providing one-stop conflict resolution across all aspects of food, accommodation, travel, shopping, and entertainment.
  • From January to July, the "Visit Dunhuang" mini-program handled 11 consumer disputes online and completed over 10 cross-regional mediations, with a settlement and satisfaction rate of 98%.
  • Immersive legal education methods have been innovated, including a "film + light and shadow" dual-image legal education model and a live broadcast platform, "Dunhuang Legal Online."
  • A "full-police" security system has been implemented, with a "fixed-point guard + dynamic patrol" service mechanism, deploying over 70 civilian and auxiliary police officers to strengthen frontline security.
  • Collaborative governance has been strengthened, with a joint law enforcement mechanism among public security, cultural tourism, and market supervision departments, and data sharing has enabled rapid responses to tourism-related complaints.

Sources:

  • https://www.jiuquan.gov.cn/jiuquan/c104679/202508/0948aa5d487a47f49370913334381ac3.shtml