EDS and NCR Expand Strategic Alliance for Digital CRM Solutions

Strategic Insights -

EDS, a global leader in E-business and information technology services, has announced an expanded strategic alliance with NCR Corporation to include NCR's data warehousing capabilities in EDS' new digital Customer Relationship Management (CRM) solutions. This alliance is part of EDS' efforts to take e-commerce to a higher, more profitable level by solidifying and deepening the customer relationship every time a customer interacts with the business. The partnership aims to leverage NCR's data warehousing technology, Teradata, to enable Active Data Warehousing, which allows companies to analyze and synthesize information about every interaction and transaction with customers and suppliers.

Key Takeaways:

  • EDS has expanded its strategic alliance with NCR Corporation to include NCR's data warehousing capabilities in its digital CRM solutions.
  • The alliance aims to solidify and deepen the customer relationship every time a customer interacts with the business.
  • NCR's Teradata technology enables Active Data Warehousing, allowing companies to analyze and synthesize information about every interaction and transaction with customers and suppliers.
  • IDC projects CRM-centric data warehousing software to have a compounded annual growth rate of 33%, growing from $2.1 billion in 1999 to $9.1 billion by 2004.
  • EDS' new digital CRM solutions will be a key component of its enterprise-wide approach to e-commerce.
  • NCR's data warehousing capabilities will perform an integral role in EDS' eCRM systems going forward.
  • The partnership aims to capture and analyze massive amounts of data and transform knowledge into actionable decisions.
  • EDS and NCR are working together to help businesses achieve superior value in the digital economy.

Statistics:

  • $2.1 billion: The projected revenue of CRM-centric data warehousing software in 1999 (IDC).
  • 33%: The compounded annual growth rate of CRM-centric data warehousing software (IDC).
  • $9.1 billion: The projected revenue of CRM-centric data warehousing software by 2004 (IDC).
  • 9,000: The number of business and government clients served by EDS.
  • 55: The number of countries where EDS operates.
  • 18.5 billion: EDS' reported revenues in 1999.
  • 32,500: The number of NCR employees in 130 countries.
  • US$6.2 billion: NCR Corporation's market value.

Sources:

  • PRNewswire (Oct. 3) - EDS and NCR Expand Strategic Alliance for Digital CRM Solutions
  • About EDS EDS is a recognized global leader in providing E-business and information technology services to 9,000 business and government clients in about 55 countries around the world.
  • About NCR NCR Corporation is a US$6.2 billion leader in providing Relationship Technology solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation and insurance markets.