Enterprise Rentacar Faces Legal Action Over Hire Car with Imbalanced Suspension

Strategic Insights -

Colin Scott, a 45-year-old support worker from Philadelphia, has been left with excruciating back pain after picking up a hire car from Enterprise Rentacar. The Nissan Primera had been left on the transporter with delivery chocks in place, which affected the suspension and made the car difficult to handle. Despite complaining to the company, Mr. Scott was forced to go to the doctor due to the severity of his back pain, and is now considering taking legal action against Enterprise Rentacar.

Key Takeaways:

  • Colin Scott, a 45-year-old support worker, hired a Nissan Primera from Enterprise Rentacar on a five-day basis, but was left with excruciating back pain due to the car's imbalanced suspension.
  • The mechanic friend who inspected the car found delivery chocks still in place, which had been left on the car by the transport company to keep the suspension steady during transportation.
  • The chocks can affect the car's handling, particularly in wet weather, and make the suspension bounce over every bump in the road.
  • Enterprise Rentacar claimed that the chocks did not pose a safety risk under normal driving conditions, but Mr. Scott and the mechanic disagreed.
  • The company provided another car to Mr. Scott, but he is still considering taking legal action against Enterprise Rentacar if he does not receive a satisfactory response.

Statistics:

  • Mr. Scott was left with severe back pain after driving the hire car for five days.
  • The car's suspension was imbalanced due to the delivery chocks being left in place.
  • Enterprise Rentacar claims that the chocks did not pose a safety risk under normal driving conditions.
  • Mr. Scott is considering taking legal action against Enterprise Rentacar.
  • The incident has left Mr. Scott unable to work for the past few days.