EPSON Partners with IBM for Service and Technical Support

As part of its commitment to protecting retailers' investments, EPSON has authorized IBM to provide service and technical support for its IT and TM point-of-sale (POS) products. This service agreement with IBM underscores EPSON's dedication to enabling retailers to build open architecture point-of-sale systems. Under the terms of the agreement, EPSON will offer on-site warranty and post-warranty service for its TM and IT products and peripherals through IBM. This partnership aims to provide retailers with a comprehensive service and technical support program, ensuring that their operations run smoothly.

Key Takeaways:

• EPSON has partnered with IBM to provide service and technical support for its IT and TM point-of-sale (POS) products.
• The service agreement is designed to support retailers in building open architecture point-of-sale systems.
• EPSON will offer on-site warranty and post-warranty service for its TM and IT products and peripherals through IBM.
• Service options include next-day on-site response to 24 hours a day, seven days a week, with a four-hour on-site response time from the time a call is placed.
• EPSON offers an extensive array of technology products, including printers, scanners, portable and desktop computers, and components for the OEM market.
• EPSON has been a global manufacturer and supplier of high-quality technology products since its founding in 1975.
• The company has its headquarters in Torrance, California, and is an affiliate of Seiko Epson Corp.

Statistics:

• 24 hours a day, seven days a week next-day on-site response.
• Service available from Monday through Friday, 8 a.m. to 5 p.m.
• Four-hour on-site response time from the time a call is placed.
• Founded in 1975, making EPSON a 20-year-old company in 1995.
• Headquartered in Torrance, California for 20 years.

Sources:

• Epson America Inc.'s press release dated September 18, 1995.
• EPSON's company information provided in the press release.