eWorld Enhances Online Support for Apple Macintosh Computers

Strategic Insights -

eWorld, the online service of Apple Computer, has strengthened its on-line support offerings for Apple Macintosh computers by adding technical and product information from seven new hardware and software companies. This expansion brings the total number of companies providing information in eWorld's Computer Center to 75, with over 40 joining since its launch last summer. The enhanced support features are part of eWorld's efforts to improve user experience, particularly for the ClarisWorks Users Group, which is now available in eWorld, providing support information and resources for the popular ClarisWorks product.

Key Takeaways:

  • eWorld has added technical and product information from seven new hardware and software companies, including Binary Software, Computalabel, Intercon Systems Corp., Landware, Inc., Portfolio Software, Quality Computers, and Technology Works, Inc. (Techworks).
  • These companies provide a range of computer solutions, from Internet connectivity and personal information management to digital photographic display and educational hardware.
  • The ClarisWorks Users Group is now available in eWorld, offering support information and resources for ClarisWorks, a winner of MacUser's Eddy award in the Integrated Software Packages category.
  • eWorld has dropped its hourly charge in the US and Canada to $2.95, down from $4.95, and has doubled the hours subscribers receive for the monthly $8.95 fee to four hours.
  • Dow Jones Business Information Services will be a major provider of business news and financial information in eWorld's Business and Finance Plaza.
  • eWorld is a powerful, easy-to-use online service available in the US, Canada, UK, Australia, and New Zealand, with a Windows-based version expected in 1995.

Statistics:

  • 75 companies provide computer support information in eWorld's Computer Center.
  • 40 companies have joined eWorld since its launch last summer.
  • eWorld has dropped its hourly charge in the US and Canada to $2.95.
  • eWorld has doubled the hours subscribers receive for the monthly $8.95 fee to four hours.
  • Dow Jones Business Information Services will provide business news and financial information in eWorld's Business and Finance Plaza.

Sources:

  • Apple Computer, Inc. (Nasdaq-NMM: AAPL) announcement on January 17, 1995.
  • eWorld press release "Apple Reduces On-Line Charges for eWorld, Outlines Electronic Mail Agents and Expanded Internet Support, Expands Management Team" on January 4, 1995.
  • Dow Jones press release on January 4, 1995.