Exabyte Corporation Announces Service Support Agreement with IBM Corporation

Strategic Insights -

Exabyte Corporation, a leading network backup systems company, has announced a service support agreement with IBM Corporation. The agreement will enable Exabyte's customers to benefit from IBM's high-quality repair services, superior logistics management, and proven field services expertise. This partnership strengthens Exabyte's commitment to providing responsive and knowledgeable support to its customers.

Key Takeaways:

  • The agreement between Exabyte and IBM Global Services covers all Exabyte tape library products, including MammothTape(TM) and DLTtape(TM) technologies.
  • IBM will provide free weekday on-site warranty repair with next business day response, as well as 24-hour, seven-days-a-week service and extended on-site service contracts for multiple years.
  • Exabyte's customers can register their equipment and contracts through Exabyte to be eligible for on-site warranty service.
  • The partnership will leverage IBM's advanced logistical capabilities, extensive North American coverage, and the depth of knowledge provided by IBM's customer engineers.
  • Exabyte's vice president and general manager of worldwide quality and customer support division, Manfred Benecken, stated, "This relationship strengthens our commitment to providing our customers the most responsive and knowledgeable support in the industry."
  • Larry Buonocore, national sales manager, Alliance Sales, IBM Global Services, said, "Through this new agreement, customers now have the ability to leverage IBM Global Services' storage expertise and geographic reach to maintain and optimize their Exabyte solutions."
  • Gerry Schadegg, director of worldwide support services, Exabyte, stated, "The relationship between our two companies combines Exabyte's strength in products and technology with IBM's extensive network of service professionals. The benefactor is our valued customers."

Statistics:

  • Exabyte's customers will benefit from IBM's repair services with a next business day response.
  • The partnership will provide customers with access to 24-hour, seven-days-a-week service and extended on-site service contracts for multiple years.
  • All Exabyte tape library products are covered under the agreement, including MammothTape(TM) and DLTtape(TM) technologies.
  • IBM Global Services will provide installations and upgrades for all supported Exabyte products at the customers' option and expense.

Sources:

  • Exabyte Corporation
  • IBM Corporation
  • PRNewswire (Date: October 5)