Getronics Expands Contract with Deutsche Bank for Global IT Services

Strategic Insights -

Getronics, a leading global provider of IT services, has announced a five-year contract with Deutsche Bank for service desk and desktop services primarily based in the US and UK. This expansion builds on Getronics' existing three-year relationship with the bank, which provides services for Deutsche Bank's remote users. The contract highlights Getronics' proven ITIL-based processes, enabling the company to deliver stable, high-quality, and cost-effective services to the bank.

Key Takeaways:

  • Getronics has secured a five-year contract with Deutsche Bank for service desk and desktop services, expanding its existing three-year relationship with the bank.
  • The contract will cover employees primarily based in the US and UK, utilizing Getronics' existing IT infrastructure and personnel.
  • Getronics' ITIL-based processes will ensure high-quality and cost-effective service delivery, meeting Deutsche Bank's requirements.
  • The company's global presence, with assets and infrastructure in 30 countries, enables it to deliver services in 60 additional markets.
  • This expansion validates Getronics' strategy and direction, with over a third of its business focused on financial services.
  • Kevin Roche, Getronics vice chairman of the Board of Management and executive vice president, Americas, emphasizes Getronics' depth of experience in financial services, particularly in Deutsche Bank's environment and needs.
  • Transition of existing services will commence in July, with full service delivery starting in November 2005.
  • The agreement reflects Getronics' ability to adapt to changing market needs and expand its services to meet growing demands.

Statistics:

  • 5 years: duration of the contract between Getronics and Deutsche Bank
  • Over 30 countries: number of countries where Getronics has assets and infrastructure
  • 60 countries: number of countries where Getronics can deliver services
  • $4.1 billion: approximate revenues of Getronics
  • 28,000 employees: number of Getronics' employees worldwide

Sources:

  • Getronics
  • "Getronics today announced a five-year contract for service desk and desktop services for Deutsche Bank employees primarily based in the US and UK." (Source: Getronics)
  • "This expansion is a new major contract and continues to validate Getronics strategy and direction." (Source: Kevin Roche, Getronics vice chairman of the Board of Management and executive vice president, Americas)