GOCare Digital Experience Platform Empowers Kalona Cooperative Telephone Company to Enhance Customer Experience

Strategic Insights -

Kalona Cooperative Technology Company (KCTC), a leading Iowa-based broadband operator, has partnered with GOCare to enhance its customer experience and streamline operations. By leveraging the GOCare Digital Experience Platform, KCTC aims to deliver seamless, real-time communication and proactive support to its customers. The partnership marks a significant step forward in KCTC's efforts to invest in innovative broadband technology and provide superior service to its customers.

Key Takeaways:

  • KCTC, founded in 1905, has grown into one of the most advanced telecommunications companies in Iowa, with a focus on delivering high-quality products and superior service to its customers.
  • The partnership with GOCare will allow KCTC to launch GOCare Messenger and GOCare Connect from the Digital Experience Platform portfolio, enhancing customer engagement and accelerating resolution.
  • The integrated tools will bring together key KCTC systems, including NISC iVue, Calix Service Cloud, and Salesforce, into a single, unified view, enabling staff to address customer inquiries more quickly and effectively.
  • The partnership is expected to streamline operations, driving faster and more efficient growth, while reducing workload and saving valuable time.
  • KCTC has a proven commitment to putting customers first and bringing innovative technology to their communities.
  • GOCare's "For Operators, By Operators" ethos underscores its deep understanding of the broadband industry's challenges and commitment to helping operators transform the customer experience.

Statistics:

  • KCTC serves over 30,000 customers in Iowa with a range of technology services, solutions, and consulting.
  • The company has invested heavily in innovative broadband technology, including Fiber-to-the-Home technology, delivering speeds up to 2 Gig.
  • GOCare powers over 30 million monthly digital interactions for broadband operators and reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics.
  • KCTC has a strong commitment to community development, with a focus on delivering reliable and high-quality services to its customers.

Sources:

  • Press Release: GOCare Partners with Kalona Cooperative Telephone Company to Enhance Customer Experience (PRNewswire, September 4, 2025)
  • GOCare Website: [www.gocare.com](http://www.gocare.com)
  • Kalona Cooperative Telephone Company Website: [www.kctc.net](http://www.kctc.net)