Humber Teaching NHS Foundation Trust Prioritizes Feedback and Improvements

The Humber Teaching NHS Foundation Trust conducted a survey last year to gather insights from adults aged 16 and over on what is working well and what areas require improvement. The trust received 236 responses and implemented action plans based on the results. Internal surveys are used to gauge the satisfaction of patients, service users, and carers with the care provided by the trust. A new video has been produced to explain the importance of feedback and the work that follows from it, bringing together teams, service users, and clinicians to showcase the trust's commitment to continuous improvement.

Key Takeaways:

• The trust conducted a survey with 236 responses from adults aged 16 and over to gather insights on what is working well and what requires improvement.
• The trust implemented action plans based on the 2024 survey results to focus on lower-scoring areas.
• Internal surveys are used to gauge the satisfaction of patients, service users, and carers with the care provided by the trust.
• A new video has been produced to explain the trust's survey process and the importance of feedback, featuring teams, service users, and clinicians.
• The NHS Community Mental Health Survey has Section 251 approval to process contact details.
• Individual responses in the survey are kept confidential and will not be shared with trust staff.
• Participation in the survey will not affect care or treatment.
• The results will be published in the spring of 2026, enabling the trust to identify key priorities.

Statistics:

• 236 responses were received from the survey.
• The survey aimed to improve care and treatment based on patient feedback.
• The trust implemented action plans based on the 2024 survey results.

Sources:

• A spokesperson from the Humber Teaching NHS Foundation Trust
• The Care Quality Commission
• Picker (the dedicated Survey Coordination Centre)
• http://www.cqc.org.uk/cmhsurvey