IBM Takes Proactive Steps to Address Intel Pentium Defect

Strategic Insights -

IBM has announced a series of programs aimed at supporting customers affected by a defect in Intel's Pentium microprocessors. The issue, which can cause inaccurate results in some mathematical applications, is expected to impact a small number of users. To address the problem, IBM is working closely with Intel and implementing various measures to ensure customer protection. The company's general manager, Bruce Claflin, emphasized IBM's commitment to providing solutions for customers who experience issues with their systems.

Key Takeaways:

  • IBM has established telephone numbers worldwide to help customers determine if they have a problem and work with them to implement an appropriate resolution.
  • The company will provide replacement of Pentium chips upon customer need and add an informational letter to all products shipped with a Pentium processor.
  • IBM's general manager, Bruce Claflin, stated that the company considers any problems with the system to be their responsibility and will work closely with customers to resolve the issue.
  • IBM's programs are designed to protect their customers and business partners who may be affected by the Intel Pentium defect.
  • The company is working closely with Intel to resolve the issue and has established a customer hotline in the U.S. for more information.
  • The hotline number in the U.S. is 800-426-3389 and will be available starting December 1 at 9:00 a.m.

Statistics:

  • A small number of customers are expected to be affected by the Intel Pentium defect.
  • The issue can cause inaccurate results in some mathematical applications.
  • IBM has established a customer hotline to provide support and information to affected customers.
  • The hotline number in the U.S. is 800-426-3389 and will be available starting December 1 at 9:00 a.m.
  • The Intel Pentium defect was acknowledged by Intel last week, prompting IBM to take proactive steps to ensure customer protection.

Sources:

  • Business Wire, Nov. 30, 1994: "IBM Announces Programs to Assist Customers Affected by Intel Pentium Defect"
  • IBM PC Company statement: "IBM considers any problems with the system to be our responsibility..." (attributed to Bruce Claflin, general manager, product and brand management)