Indiana Utility Regulatory Commission Approves COVID-19 Relief Measures

Strategic Insights -

The Indiana Utility Regulatory Commission has implemented measures to provide relief to customers affected by the COVID-19 pandemic. According to the Commission's order, all jurisdictional utilities are required to provide updates on their efforts to establish payment plans for delinquent customers. Boonville Natural Gas Corporation, one of the utilities, has filed several updates on its customer payment plan, detailing its efforts to contact customers and offer extended payment plans. Despite its efforts, the company still has 290 customers with past due amounts, some of whom may be subject to disconnection.

Key Takeaways:

  • The Indiana Utility Regulatory Commission has approved measures to provide relief to customers affected by the COVID-19 pandemic.
  • Boonville Natural Gas Corporation has filed eight updates on its customer payment plan, detailing its efforts to contact customers and offer extended payment plans.
  • As of March 29, 2021, the company has 290 customers with past due amounts, some of whom may be subject to disconnection.
  • The company began processing disconnections on October 7, 2020, and reported that all customers disconnected since then have been reconnected.
  • In March 2021, the company disconnected 6 additional customers.
  • The total number of customers with past due amounts remains at 290, with no new payment plans established in March 2021.
  • The company has contacted customers who have delinquent payments, offering them extended payment plans.
  • The company's efforts to provide relief to customers have been ongoing since June 2020.

Statistics:

  • 290 total customers with past due amounts as of March 29, 2021.
  • 6 additional customers disconnected in March 2021.
  • 290 customers with past due amounts remain, with no new payment plans established in March 2021.
  • 290 customers were contacted by the company in an effort to establish payment plans.
  • 100% of customers disconnected since October 7, 2020, have been reconnected.
  • 8 updates have been filed by Boonville Natural Gas Corporation on its customer payment plan.

Sources:

  • Cause No. 45377 (Consolidated Under Cause No. 45380) Customer Payment Plan Update
  • Order entered by the Indiana Utility Regulatory Commission on June 29, 2020.