Industry Leaders Unite to Create Integrated IT Service Management Platform

Strategic Insights -

Remedy Corporation, Intel Corporation, and Symantec Corporation have joined forces to provide a standards-based, integrated platform for IT Service Management, addressing a common challenge faced by IT organizations. The traditional options for solving this problem have been to purchase multiple, unintegrated products or compromise quality and purchase proprietary single-vendor solutions. The new platform combines industry-leading products from each company, including help desk, desktop management, and security/utilities solutions.

Key Takeaways:

  • The integrated platform is comprised of Remedy Help Desk 4.0, Intel LANDesk Management Suite 6.2, and Symantec's Norton AntiVirus 5.0 and Help Desk Assistant 1.0.
  • The platform enables IT managers to reduce time spent resolving customer problems and improve desktop, server, and network uptime.
  • Through the integration of these applications, IT staff can have a consolidated approach to problem avoidance, problem management, and problem resolution.
  • The platform allows for seamless access to a central console for managing software distribution, tracking assets, and performing desktop and server remote control and maintenance operations.
  • The inclusion of Symantec's Norton HelpDesk Assistant and Norton AntiVirus allows for direct access to critical PC and server utilities, file repair, and transfer capabilities.
  • The partnership aims to provide a "no compromises" solution to customers, with each company recognizing the value of providing an integrated solution.
  • Companies purchasing Remedy Help Desk 4.0 will receive 10 seats of Norton HelpDesk Assistant, Norton Anti-Virus, and LANDesk Management Suite 6.2 with their purchase.
  • Integrated versions of the Remedy Help Desk 4.0 product line and LANDesk Management Suite 6.2 are available immediately, with Symantec's Norton AntiVirus and Help Desk Assistant to be added to the Remedy Help Desk Product beginning in May.
  • Over 6800 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the number two enterprise applications vendor when ranked by number of deployed sites.
  • Over 60 percent of the Fortune 100 companies use Remedy products.

Statistics:

  • 6800 customer sites in 70 countries have deployed Remedy-based applications.
  • Remedy is the number two enterprise applications vendor when ranked by number of deployed sites.
  • 60 percent of Fortune 100 companies use Remedy products.
  • 10 seats of Norton HelpDesk Assistant, Norton Anti-Virus, and LANDesk Management Suite 6.2 are included with the purchase of Remedy Help Desk 4.0.
  • 200-210 million PCs were vulnerable to viruses in 1999.

Sources:

  • M2 PressWire - "REMEDY: Remedy, Intel and Symantec integrate industry leading solutions to create IT service management platform" (April 13, 1999)
  • Remedy Corporation's website - www.remedy.com
  • Intel Corporation's website - www.intel.com
  • Symantec Corporation's website - www.symantec.com