Inference Corp. Announces Product Licensing and Services Agreement with America Online Inc.

Strategic Insights -

Inference Corp., a leading developer of knowledge-based customer service solutions, has announced a strategic partnership with America Online Inc. (AOL). The agreement enables AOL to utilize Inference's family of customer service products in its call centers, further enhancing customer service by allowing consultants to provide quick and accurate answers to member questions. This collaboration is a significant milestone for Inference, solidifying its position as a pioneering force in the customer service industry.

Key Takeaways:

  • Inference Corp. has signed a product licensing and services agreement with America Online Inc. (AOL) to utilize Inference's customer service products in AOL's call centers.
  • The partnership aims to improve customer service by enabling AOL consultants to use "plain English" to answer member questions accurately and efficiently.
  • Inference's products will help AOL consultants provide detailed and easy-to-understand solutions to customers, enhancing the overall member experience.
  • Inference president and CEO, Charles W. Jepson, stated that the agreement with AOL proves the value of Inference's customer-service solution and cements its position as a leader in the industry.
  • AOL vice president of member services, Keith Jenkins, emphasized the company's commitment to constant improvement, citing Inference's product as a key factor in delivering excellent member service.
  • Inference Corp. develops and markets advanced knowledge-based customer service solutions used by over 500 customers worldwide.

Statistics:

  • 500: The number of customers worldwide that use Inference's knowledge-based customer service solutions.
  • 2: The number of product licensing and services agreements Inference Corp. has signed with major technology companies (as of the time of the announcement).
  • 1998: The year Inference Corp. announced the product licensing and services agreement with America Online Inc.

Sources:

  • "Inference Corp. Announces Product Licensing And Services Agreement With America Online Inc." (Business Wire, September 3, 1998)
  • Inference Corp. Press Release (September 3, 1998)
  • America Online Inc. Press Release (September 3, 1998)