IntelliCorp and Cap Gemini Collaborate on Customer-Centric Solution

Strategic Insights -

IntelliCorp, a leading provider of eBusiness and CRM solutions, has successfully collaborated with Cap Gemini on a customer-centric SAP R/3 outsourcing solution utilizing IntelliCorp's LiveModel WebExpress. This partnership enables Cap Gemini's customers to benefit from proactive problem-solving, reduced response times, and increased value delivery. By leveraging LiveModel WebExpress, Cap Gemini can now identify business problems faced by their customers and solve them before they become mission-critical.

Key Takeaways:

  • IntelliCorp's LiveModel WebExpress is used by Cap Gemini to provide business context for operational data, enabling proactive problem-solving and reduced response times.
  • The solution enables Cap Gemini to deliver increased value to their customers by identifying and addressing problems before they impact the effective running of their businesses.
  • Cap Gemini uses a sophisticated call tracking system (EARS) to record customer queries, and a plugin developed with IntelliCorp's assistance allows for immediate access to information.
  • The plugin enables operations staff to become even more proactive in identifying potential problems before customers are aware of them.
  • IntelliCorp offers a comprehensive suite of business process management, applications integration, and customer relationship management tools, training, and consulting services.
  • The company's solutions include LiveModel, LiveCapture, WebExpress, myProcesses.com, LiveSynchronizer, LiveInterface, MigratorPlus, CADAgent, CRM, SFA, and eCommerce consulting services.
  • Cap Gemini is one of the world's largest IT consulting and systems integration companies, with a significant presence in 20 countries across Europe, the US, and Asia.

Statistics:

  • IntelliCorp is a leading provider of eBusiness and CRM solutions for the SAP community.
  • The company has offices across the United States and Europe, and distributors throughout the world.
  • Cap Gemini has close to 40,000 employees across the world at the end of November 1999.
  • IntelliCorp's LiveModel WebExpress enables Cap Gemini's customers to benefit from proactive problem-solving, reduced response times, and increased value delivery.

Sources:

  • IntelliCorp (Nasdaq:INAI) press release, May 10, 2000.
  • IntelliCorp web site, 2000.
  • Cap Gemini web site, 1999.
  • Business Wire, IntelliCorp and Cap Gemini Collaborate on Customer-Centric Solution, May 10, 2000.