KFC and Pizza Hut Choose Zap Business Intelligence Software to Enhance Operational Efficiencies

Strategic Insights -

KFC and Pizza Hut, two leading quick-service restaurants in Singapore, have selected Zap Business Intelligence software to improve their corporate performance and streamline operational efficiencies across their franchises. The Singapore master franchise for KFC and Pizza Hut faced challenges in meeting corporate reporting requirements, benchmarking store performance, and reducing the time and costs spent on day-to-day reporting across multiple business systems. With Zap Business Intelligence, KFC and Pizza Hut employees will be empowered to report on and analyze information across systems, creating reports, scorecards, dashboards, and key performance indicators to gain a shared understanding of performance and meet reporting requirements efficiently.

Key Takeaways:

  • KFC and Pizza Hut, Singapore's leading quick-service restaurants, faced challenges in meeting corporate reporting requirements, benchmarking store performance, and reducing the time and costs spent on day-to-day reporting across multiple business systems.
  • Zap Business Intelligence software has been selected to improve corporate performance and gain operational efficiencies across franchises, with initial deployments to 300 and 200 users for KFC and Pizza Hut, respectively.
  • The software will enable employees to report on and analyze information across systems, creating reports, scorecards, dashboards, and key performance indicators to gain a shared understanding of performance and meet reporting requirements efficiently.
  • KFC and Pizza Hut estimate a return on investment from Zap Business Intelligence within 12 months, particularly in reducing the amount of staff time spent on daily reporting.
  • Zap Business Intelligence is a Microsoft-based business intelligence solution that delivers corporate information anytime, anywhere via a web browser.
  • Teng Sern, Business Analyst at KFC/Pizza Hut, stated that "Improving reporting and analysis across our franchises and head offices offers considerable gains in efficiency and will enable our businesses to become more agile, responsive and performance-focused."

Statistics:

  • 300 users at KFC will initially deploy Zap Business Intelligence software.
  • 200 users at Pizza Hut will initially deploy Zap Business Intelligence software.
  • KFC and Pizza Hut estimate a return on investment from Zap Business Intelligence within 12 months.
  • The software will help reduce the amount of staff time spent on daily reporting.
  • 100% of users will have access to reporting and analysis capabilities via a web browser.

Sources:

  • "KFC and Pizza Hut Choose Zap Business Intelligence Software Quick Service Restaurants to Improve Operational Efficiencies Across Franchises" ( BusinessWire, September 3, 2009)
  • "About Zap" ( ZapTechnology.com)
  • "About KFC and Pizza Hut" ( KFC.com.sg and PizzaHut.com.sg)