Knova Software Nominated for 21st Annual CODiE Awards

Strategic Insights -

Knova Software, a leading provider of Service Resolution Management applications, has been nominated for the 21st annual CODiE Awards in the Best Customer Relationship Management (CRM) Solution category. The company's Knova 6.5 application suite, which automates the service resolution process across multiple customer channels, has been recognized by the Software & Information Industry Association (SIIA) for its innovative approach to delivering next-generation search and knowledge management capabilities. This nomination marks the second consecutive year that Knova has been named a finalist in the CODiE Awards.

Key Takeaways:

  • Knova Software, a provider of Service Resolution Management applications, has been nominated for the 21st annual CODiE Awards.
  • The company's Knova 6.5 application suite has been recognized for its innovative approach to delivering next-generation search and knowledge management capabilities.
  • Knova 6.5 automates the service resolution process across multiple customer channels, including self-service and contact centers.
  • The CODiE Awards are presented annually by the Software & Information Industry Association (SIIA) to recognize outstanding achievement and vision in the software, digital content, and education technology industries.
  • Knova 6.5 was chosen from a select group of software vendors and is eligible for top honors in the Best Customer Relationship Management (CRM) Solution category.
  • This nomination marks the second consecutive year that Knova has been named a finalist in the CODiE Awards.
  • The 2006 CODiE Awards will be presented at a gala event on May 16 at the Westin St. Francis Hotel, San Francisco, CA.

Statistics:

  • Knova Software was founded in 1986.
  • The CODiE Awards have recognized outstanding products and services in 71 categories, including corporate excellence and philanthropy.
  • This year's finalists, including Knova, were chosen from more than 1,026 nominations.
  • The 2006 CODiE Awards will be presented at a gala event on May 16, 2006.

Sources:

  • "Knova Software, Inc. Nominated as Finalist in the 21st Annual CODiE Awards" (Market Wire via COMTEX)
  • "About Knova Software" (Knova Software website)
  • "About SIIA" (Software & Information Industry Association website)