Lexmark International Tops in Peripherals Excellence Award for Network Laser Printers

Strategic Insights -

Lexmark International announced that it was rated first overall, tying with Hewlett-Packard, in the third Annual Peripherals Excellence Award (APEX) for network laser printers. The results, published in the September 20th issue of VARBusiness, provide an annual benchmark of VARs' ratings of relationships with their peripheral vendors. Lexmark excelled in various categories, including partnership, support, ease of doing business, channel management, technical support, and product availability.

Key Takeaways:

  • Lexmark International tied with Hewlett-Packard for the top vendor in the third Annual Peripherals Excellence Award (APEX) for network laser printers, surpassing Xerox and IBM.
  • Lexmark rated first in four sub-categories: ease of doing business, channel management, technical support, and product availability.
  • Lexmark also tied for top vendor in both the partnership and support categories and came second in the products and pricing category.
  • John Mitchell, president of Lexmark's Business Printer Division, expressed his pleasure at receiving this vote of confidence from VAR partners.
  • Lexmark International is a global developer, manufacturer, and supplier of printing solutions and products, including laser, inkjet, and dot matrix printers.

Statistics:

  • 4: The number of printer vendors included in the APEX award: Lexmark, Hewlett-Packard, Xerox, and IBM.
  • 1: The shared ranking of Lexmark and Hewlett-Packard in the overall APEX award.
  • 4: The number of sub-categories in which Lexmark rated first: ease of doing business, channel management, technical support, and product availability.
  • 2: The shared ranking of Lexmark and Hewlett-Packard in the partnership and support categories.
  • 2: The ranking of Lexmark in the products and pricing category.

Sources:

  • "Lexmark and HP tie for top PC peripherals honors," _VARBusiness_, September 20, 1999.