LiveOps Supports Disaster Relief Efforts with On-Demand Telethon

Strategic Insights -

LiveOps, a contact center technology company, played a crucial role in handling calls and donations for a CNN telethon hosted by Larry King, raising nearly $1.8 million for disaster relief efforts in the Gulf Coast region. The telethon, titled "Disaster in the Gulf: How You Can Help," was a collaborative effort between The Nature Conservancy, The National Wildlife Federation, and United Way.

LiveOps independent agents, who are home-based and contract with the company to handle calls for various organizations, securely handled donation calls from viewers during the national airing of the telethon. The company's on-demand contact center platform provided the necessary flexibility and reliability for the high-volume event, allowing the agents to quickly ramp up and manage the influx of calls.

Key Takeaways:

  • LiveOps handled over 1,300 calls and donations during the CNN telethon, raising nearly $1.8 million for disaster relief efforts in the Gulf Coast region.
  • The company's on-demand contact center platform enabled the agents to quickly and efficiently manage the high volume of calls, ensuring that donations were processed securely and efficiently.
  • LiveOps has a proven track record of supporting disaster relief efforts, having handled calls for the American Red Cross during the Hurricane Katrina relief effort.
  • The company has a large and giving agent community, with over 20,000 independent agents contracting with LiveOps to handle calls for various organizations.
  • The event demonstrated the importance of partnerships between organizations and technology companies in supporting disaster relief efforts.

Statistics:

  • Nearly $1.8 million raised for disaster relief efforts in the Gulf Coast region during the CNN telethon.
  • Over 1,300 calls and donations handled by LiveOps independent agents during the telethon.
  • 20,000+ independent agents contracted with LiveOps to handle calls for various organizations.
  • LiveOps has a global presence in 45 countries and territories, including nearly 1,300 local organizations in the U.S.

Sources:

  • Marketwire, Inc.
  • LiveOps
  • The Nature Conservancy
  • National Wildlife Federation
  • United Way