Lucent Technologies Unveils iCosm Suite of Communications Applications

Strategic Insights -

Lucent Technologies has introduced a suite of innovative communications applications, iCosm, designed to revolutionize the way users interact with their communications networks. These applications, showcased at the CT Expo trade show, aim to provide powerful new ways of communicating, leveraging cutting-edge technologies such as IP telephony, speech recognition, and wireless connectivity. iCosm's core applications, including iCosm Interaction Manager, iCosm Collaborative Video, iCosm Liaison, and iCosm Messaging, work seamlessly together to enable users to personalize, broaden, and control their communications across various networks, mediums, and devices.

Key Takeaways:

  • iCosm Interaction Manager is a rules-based multimedia customer interaction suite that enables organizations to respond to customers across various mediums, including Web callback, text chat, email, or phone calls.
  • iCosm Collaborative Video provides spontaneous multipoint videoconferences over the Internet, with TV-quality video and CD-quality sound, without relying on a centralized videoconferencing server.
  • iCosm Liaison is an intelligent personal agent software that utilizes rules and routing technology to control how users are reached or hidden based on their preferences for managing inbound communications.
  • iCosm Messaging is a standards-based suite of unified messaging solutions that incorporates scalable and standards-based Internet IMAP4 E-mail and Lightweight Directory Access Protocol (LDAP) server technology.
  • The iCosm suite is available in various configurations, with prices ranging from $100 to $495 per desktop for iCosm Collaborative Video, $400 per user for the first release of iCosm Liaison, and $5,000 per system for an unlimited number of users for the Enhanced Messaging package.
  • Lucent plans to deliver new iCosm applications on its open programmable SoftSwitch platform and other enterprise switching Time Division Multiplexing (TDM) and IP platforms.
  • The iCosm suite will be demonstrated at the Lucent booth (no. 2231) at the CT Expo trade show in Los Angeles from March 7-9.

Statistics:

  • Up to 20 users can participate in a session with iCosm Collaborative Video.
  • 100 students can be supported in a lecture hall environment with iCosm Collaborative Video.
  • iCosm Interaction Manager is priced at $450 to $800 per user for a 5-person installation, depending on the functionality required.
  • iCosm Messaging is priced at $5,000 per system for an unlimited number of users.
  • iCosm Liaison is priced at $400 per user.

Sources:

  • Lucent Technologies press release, March 7, 2000
  • Lucent Technologies website, http://www.lucent.com
  • Lucent Technologies website, http://www.iCosm.com