Mactan-Cebu International Airport Receives Prestigious Award for Best Airport in Asia-Pacific

Strategic Insights -

The Mactan-Cebu International Airport (MCIA) in the Philippines has been recognized as the Best Airport in Asia-Pacific for the 515 Million Passengers Per Annum Category. The award was conferred at the Airports Council International (ACI) World Airport Service Quality (ASQ) Awards held in Guangzhou, China. The airport's General Manager and CEO, Julius Neri, Jr., and Aboitiz InfraCapital Cebu Airport Corporation's Head of Reputation and Customer Experience, Ricia Montejo, accepted the award on behalf of the airport. The recognition is a testament to the hard work and dedication of the entire MCIA team, including frontliners, concessionaires, airline partners, and stakeholders who work tirelessly to deliver a safe, seamless, and world-class passenger experience.

Key Takeaways:

  • Mactan-Cebu International Airport (MCIA) has been recognized as the Best Airport in Asia-Pacific for the 515 Million Passengers Per Annum Category.
  • The award was conferred at the Airports Council International (ACI) World Airport Service Quality (ASQ) Awards held in Guangzhou, China.
  • A total of 515 million passengers per annum was the category for the award, indicating the airport's high volume of passenger traffic.
  • The recognition is a testament to the collaboration and teamwork among MCIA's stakeholders, including frontliners, concessionaires, airline partners, and stakeholders.
  • MCIA's success is attributed to its people and culture of hospitality, which was highlighted by Ricia Montejo as a key factor in delivering a world-class passenger experience.
  • MCIA's General Manager and CEO, Julius Neri, Jr., participated as a panelist in the summit's session on "Enhancing Experience through CX Initiatives" and shared the airport's strategies for customer satisfaction, including digital innovation and streamlined passenger processing.
  • ACI ASQ Awards is recognized as the world's leading airport passenger satisfaction benchmarking program, celebrating airports that excel in delivering outstanding customer experiences.
  • MCIA's mission is to be more than just a gateway, but a destination that reflects the pride, hospitality, and progress of Cebu and the Philippines.

Statistics:

  • The Mactan-Cebu International Airport (MCIA) has been recognized as the Best Airport in Asia-Pacific for the 515 Million Passengers Per Annum Category.
  • The airport achieved a total of 515 million passengers per annum.
  • The ACI ASQ Awards recognized airports that excel in delivering outstanding customer experiences.

Sources:

  • ACI World Airport Service Quality (ASQ) Awards
  • Airport Experience Summit
  • Mactan-Cebu International Airport Authority (MCIAA)
  • Aboitiz InfraCapital Cebu Airport Corporation (ACAC)