Master Minder Enhances System Management for Telecommunications Customers

Strategic Insights -

NCR Corporation has announced that Lucent will OEM Master Minder, a rules-based monitoring program for server and application software, to improve the management efficiency and application availability for large-Windows NT environments. Master Minder enables telecommunications customers to lower system management costs, increase system/network availability, and improve problem resolution. The software can automate the service and support process by monitoring Windows NT event logs or user-defined data and take corrective actions or issue alerts based on preset rules.

Key Takeaways:

  • Master Minder is a rules-based monitoring program for server and application software that improves the management efficiency and application availability for large-Windows NT environments.
  • Lucent will include Master Minder software on NCR, Hewlett-Packard, and other WinTel systems that serve as adjunct processors to Lucent's 5ESS(R) AnyMedia(TM) Switch.
  • Master Minder enables telecommunications customers to lower system management costs, increase system/network availability, and improve problem resolution.
  • The software can automate the service and support process by monitoring Windows NT event logs or user-defined data and take corrective actions or issue alerts based on preset rules.
  • Master Minder is integrated with NCR's LifeKeeper(TM) high availability Windows NT clustering software to detect impending failures and initiate fail-over before the failing server ceases to operate.
  • The software is designed for integration with all major, standard-based enterprise and console-based management systems.
  • Master Minder is a key differentiator that increases the value-add that NCR brings to its customers who need enterprise-wide Windows NT solutions.
  • The Lucent/NCR OEM agreement will enable Lucent's 5ESS switch customers to dramatically increase their capability for system support.
  • System administrators can more easily establish rules for Windows NT-based application performance through a graphical user interface (GUI).

Statistics:

  • The Master Minder software is currently available on all WinTel server platforms.
  • The software is also available from Starfire Technologies, a specialized supplier of Windows NT software.
  • More information on Starfire can be found on the World Wide Web at: www.starfiretechnology.com
  • NCR Corporation is a recognized world leader in data warehousing solutions, ATMs, point-of-sale, high performance scanners, and support services for retail, financial and national accounts markets.
  • NCR's business solutions are built on the foundation of the company's long-established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and world-leading hardware technology.

Sources:

  • "Master Minder Enhances System Management for Telecommunications Customers" (PR Newswire, October 21, 1999)
  • "Lucent Technologies, headquartered in Murray Hill, NJ, designs, builds, and delivers a wide range of public and private networks, communication systems and software, data networking systems, business telephone systems, and microelectronics components." (www.lucent.com)
  • "NCR Corporation (NYSE: NCR) is a recognized world leader in data warehousing solutions, ATMs, point-of-sale, high performance scanners, and support services for retail, financial and national accounts markets." (www.ncr.com)
  • "NCR Mater Minder and NCR LifeKeeper are trademarks and NCR is a registered trademark of NCR Corporation." (www.ncr.com)