Microsoft Offers Free Xbox 360 Replacement for Affected Users

Strategic Insights -

Microsoft has announced that it will send a brand new Xbox 360 console, along with a free one-year Xbox LIVE subscription, to users whose consoles may become incompatible with newer games following a scheduled system software update. The update, slated to roll out between May 19 and May 30, will reflash the DVD drive to make the system compatible with the Xbox Game Disc 3 (XGD3). However, earlier versions of the Xbox may be affected by the update, as suggested by Gamepro.com.

Key Takeaways:

  • Microsoft has detected an issue that may prevent a small number of Xbox 360 owners from playing retail game discs following a system software update.
  • The update, scheduled to roll out between May 19 and May 30, will reflash the DVD drive to make the system compatible with the Xbox Game Disc 3 (XGD3).
  • Some earlier versions of the Xbox may be incompatible with the new firmware, potentially affecting users who have not updated to the latest version.
  • Microsoft will replace affected consoles with a new Xbox 360S, including a 250GB hard drive, free of charge.
  • Users who receive a replacement console will also receive a free one-year Xbox LIVE subscription.

Statistics:

  • The system software update is scheduled to roll out between May 19 and May 30.
  • The update will affect a "very small number" of Xbox 360 owners.
  • The new firmware will make the system compatible with the Xbox Game Disc 3 (XGD3).
  • The replacement console will include a 250GB hard drive.
  • A free one-year Xbox LIVE subscription will be provided to affected users.

Sources:

  • "Xbox Customer Support email"
  • Gamepro.com