Mosaix and TASC Announce Strategic Alliance for Customer Relationship Management

Strategic Insights -

Mosaix, a leading developer of Enterprise Customer Management (ECM) solutions, has partnered with TASC, a leading provider of computer output to laser disk (COLD) solutions, to integrate TASC's COLD technology with Mosaix's ViewStar 5.0 customer relationship management software. This alliance aims to provide businesses with a comprehensive solution for delivering strategic customer care services, enabling service agents to access customer records, billing information, and account history instantly. The integrated solution will enable personalized customer interactions and improve customer loyalty.

Key Takeaways:

  • Mosaix and TASC have signed an agreement to integrate TASC's COLD solution with Mosaix's ViewStar 5.0 CRM software.
  • The integrated solution enables service agents to access customer records, billing information, and account history instantly, allowing for personalized customer interactions.
  • The partnership aims to provide a comprehensive solution for delivering strategic customer care services, improving customer loyalty, and reducing customer service costs.
  • TASC's COLD technology provides a cost-effective solution for archiving large volumes of information, while Mosaix's ViewStar 5.0 enables companies to manage the full life cycle of customer service and fulfillment processes.
  • The open architecture of TASC's COLD solution allows for seamless integration with other ECM solutions, making it a key requirement for enterprise customer management.

Statistics:

  • TASC's 31st straight year of record growth, with revenues exceeding $440 million in 1997.
  • Mosaix's ViewStar 5.0 provides a universal view of customer relationships, enabling companies to coordinate and manage interactions with customers on an enterprise scale.
  • The integrated solution enables service agents to access a copy of the actual bill sent to customers, rather than just raw data, reducing the need for transfers or other delays in fulfilling customer requests.

Sources:

  • TASC, Inc. "About TASC".
  • Mosaix, Inc. "About Mosaix".
  • Mosaix, Inc. Press Release, May 11, 1998.