Nortel Acquires WYE Technologies Assets to Enhance Call Center Solutions

Strategic Insights -

Nortel Communications Systems, Inc. (NCS) has acquired certain assets from WYE Technologies, Inc. of Maryland, expanding its capabilities to deliver state-of-the-art call center systems that leverage Computer Telephony Integration (CTI) solutions. As part of this acquisition, over 20 WYE Technologies project managers, programmers, and application developers have been hired by NCS and will operate as the newly formed NCS Applied Technology Group (ATG).

The acquisition will enable NCS to provide its customers with a total turnkey solution, incorporating the latest client-server technologies and legacy computing environments. The ATG team, led by Director Howard Ulep, brings expertise in developing advanced application solutions, including time and attendance systems (WyeTAS) and call center systems with productivity enhancement features.

Key Takeaways:

  • NCS has acquired assets from WYE Technologies, Inc., expanding its capabilities in delivering state-of-the-art call center systems.
  • The acquisition brings over 20 WYE Technologies employees to NCS, including project managers, programmers, and application developers.
  • The newly formed NCS Applied Technology Group (ATG) will operate from WYE's former Annapolis, Maryland, headquarters.
  • ATG Director Howard Ulep and his team have expertise in developing advanced application solutions, including time and attendance systems and call center systems with productivity enhancement features.
  • NCS aims to deliver total turnkey solutions to its customers, incorporating the latest client-server technologies and legacy computing environments.
  • The acquisition will enable NCS to provide custom solutions that incorporate Nortel's systems.
  • NCS has restructured its organization to address the advanced call center business and established strategic alliances with leading CTI suppliers.

Statistics:

  • NCS has hired over 20 WYE Technologies employees as part of the acquisition.
  • The ATG team supports a customer base of over five million business telephone lines.
  • NCS and its partnership, Bell Atlantic Meridian Systems, employ more than 3,100 people.
  • The acquisition will enable NCS to provide high-value custom solutions that incorporate Nortel's systems.
  • NCS has a customer base of over 5 million business telephone lines.

Sources:

  • (NT) - Nortel News Release
  • CO: NORTEL Communications Systems; NORTEL; WYE Technologies, Inc.

ST: Tennessee, Maryland

IN: TLS

SU: TNM

DC-DS -- DC009 -- 5034

08/15/95 09:15 EDT