Novell Outlines Support Programs for Windows 95 Integration Issues

Strategic Insights -

Novell, the world's leading network software provider, has outlined various programs to assist its customers and service partners with technical support and integration issues related to the initial release of Windows 95. The company has placed detailed technical information on its on-line technical information service, NetWire, and has prepared its technical support engineers to assist customers using Novell technologies with Windows 95.

Key Takeaways:

  • Novell has placed detailed technical information on NetWire, including frequently asked questions, installation and troubleshooting guides, technical information documents, and downloadable patches.
  • The company has also created a searchable database containing all known issues related to the integration of Novell technologies with Windows 95.
  • Novell has established content locations specific to Windows 95 issues for each of its electronic-based technical support offerings.
  • The company offers complimentary direct support from Novell for customers entitled to Classic Service, as well as fee-based Priority and Premium Service options.
  • Novell has trained its technical support engineers on Windows 95 integration issues and established support hotlines for its service partners.
  • Customers can access the Windows 95-related technical information and files through various channels, including NetWire on CompuServe, the World Wide Web, fax from Novell FaxBack, and the next shipment of Novell's Network Support Encyclopedia (NSEPro) knowledgebase CD-ROM.

Statistics:

  • Novell has a searchable database containing all known issues related to the integration of Novell technologies with Windows 95.
  • The company has established content locations specific to Windows 95 issues for each of its electronic-based technical support offerings.
  • Novell has trained its technical support engineers on Windows 95 integration issues.
  • Complimentary direct support from Novell is available on toll-free lines for customers entitled to Classic Service.

Sources:

  • Novell (Nasdaq: NOVL) PRNewswire, August 24, 1995
  • Novell Photo Database
  • Wieck Photo Database
  • Novell News Hotline (800-668-5329)