Office Ally Introduces Real-Time Clinical Messaging Tool to Enhance Patient Care

Strategic Insights -

Office Ally has announced the introduction of a new real-time clinical messaging tool called MessageMate, aimed at improving patient outcomes while controlling healthcare costs. This innovative tool enables providers to receive real-time notifications of recommended clinical procedures, which are also shared electronically with patients through Office Ally's patient portal, Patient Ally. Studies have shown that such real-time messaging can lead to better disease management, reduced hospitalizations, and a lower risk of serious medical errors. Clinical messaging has also been shown to increase compliance with HEDIS and NCQA guidelines, resulting in lower overall healthcare costs.

Key Takeaways:

  • MessageMate is a real-time clinical messaging tool introduced by Office Ally to enhance patient care and reduce healthcare costs.
  • Studies have demonstrated that real-time messaging can improve quality of care, reduce hospitalizations, and decrease medical errors.
  • Clinical messaging can increase compliance with HEDIS and NCQA guidelines, leading to lower overall healthcare costs.
  • Office Ally's new clinical messaging tool can transmit messages to providers through various systems, including electronic health records and practice management programs.
  • The tool can receive messages from external sources such as health plans, TPAs, IPAs, ACOs, or HIEs as well as generate internal messages based on payer's business protocols.
  • Office Ally's products and services, including MessageMate, are offered at minimal or no cost to providers, with 24/7 training and technical support available.

Statistics:

  • Office Ally witnessed a 30 percent increase in users of its services nationwide in 2010.
  • The company has over 340,000 users relying on one or more of its products to increase efficiencies and profitability.
  • Office Ally works with more than 150,000 providers and 4,400 insurance carriers in all 50 states.
  • The company houses eligibility for nearly 400 IPAs and small health plans.
  • Office Ally's suite of interactive web-based solutions includes products such as Patient Ally, EHR 24/7, Practice Mate, clearinghouse, and case management.

Sources:

  • [Source 1] Office Ally website (www.officeally.com).
  • [Source 2] Health & Medicine Week editors, "Office Ally Introduces Real-Time Clinical Messaging Tool to Enhance Patient Care," Health & Medicine Week, 2011.