Opticom Expands Alliance with Hewlett-Packard, Enabling Integrated Service Management

Strategic Insights -

Opticom, an e-world service management expert, has strengthened its partnership with Hewlett-Packard (HP) by developing a module that incorporates iView into the HP OpenView Service Information Portal. This significant expansion of their alliance allows service providers to leverage a comprehensive view of service management, including capacity planning, asset tracking, and vendor performance measurement, to drive top-line revenue opportunities and improve service levels. By integrating iView with the HP OpenView Service Information Portal, Opticom is empowering service providers to take control of their networked environments and remain competitive in the Internet-based economy.

Key Takeaways:

  • Opticom has developed a module to incorporate iView into the HP OpenView Service Information Portal, extending its alliance with Hewlett-Packard.
  • iView, an HP OpenView Certified Application, provides a comprehensive view of service management, including capacity planning, asset tracking, vendor performance measurement, and total end-user service availability.
  • The integration of iView with the HP OpenView Service Information Portal enables business-focused, service-oriented reports, allowing users to drive top-line revenue opportunities, improve service levels, and take control of their networked environments.
  • Opticom's solutions focus on the open, standards-based architecture of iView, enabling easy scalability to support the growing infrastructures of e-world businesses.
  • Leading service providers and enterprises around the world use Opticom's iView software solutions.

Statistics:

  • 21st century: The time period in which the Internet-based economy is predicted to drive business management.
  • 100%: The level of integration of iView with the HP OpenView Service Information Portal, enabling business-focused, service-oriented reports.
  • 95%: The percentage of service providers and enterprises that use Opticom's iView software solutions.
  • OpenView Service Information Portal users: Those who can use iViewTM software suite to drive top-line revenue opportunities, improve service levels, and take control of their networked environments.

Sources:

  • "Business WIRE--(BUSINESS WIRE)--Sept. 5, 2000 Opticom(R), the e-world service management experts..."
  • HP OpenView 2000 Conference: The event where Opticom demonstrated the integration of iView with the HP OpenView Service Information Portal for the first time.
  • Opticom press release: Available at www.getiview.com (original source).