Parature Releases Parature 6 Customer Support and Help Desk Solutions

Strategic Insights -

Parature, a leading provider of on-demand customer support software, has announced the release of Parature 6, a unified platform that enables small and large corporations to deliver exceptional customer service regardless of time or geographic location. The new platform includes over 200 new and enhanced features, such as advanced reporting and analytics, increased integration with other applications, and a powerful security structure. Parature 6 is expected to provide a high return on investment for its clients, allowing them to stay ahead of the increasing requirements placed upon their customer support divisions.

Key Takeaways:

  • Parature 6 is a unified platform that builds upon the success of Parature 5, allowing small and large corporations to deliver exceptional customer service.
  • The new platform includes over 200 new and enhanced features, such as advanced reporting and analytics, increased integration with other applications, and a powerful security structure.
  • Parature 6 is designed to help clients meet their real-world customer service demands and provide high return on investment.
  • The platform features unlimited process workflow tailoring, advanced audit trails, superior globalization and language functionality, an enterprise search tool, and flexible security.
  • The advancements made in Parature 6 will enable clients to stay ahead of the consistently increasing requirements placed upon their customer support divisions.
  • The platform is designed to be easy-to-use and customizable, with a non-traditional, on-demand web-based model.

Statistics:

  • The number of interactions between a typical business-to-consumer organization and its customers is growing at a rate of 15% each year (Gartner Research report).
  • Inbound customer-service-related e-mails are growing 20% yearly (Gartner Research report).
  • The number of self-service transactions that an organization carries out with its customers is increasing at 25% a year (Gartner Research report).

Sources:

  • "Press Release: Parature 6 Customer Support and Help Desk Solutions" via COMTEX, October 26, 2005
  • "Make CRM More Strategic With a Customer Interaction Hub," Gartner Research, Esteban Kolsky, November 2004