Patient Satisfaction with GP Practices in Hartlepool Revealed in Latest Survey

Strategic Insights -

Patients in Hartlepool have shared their opinions on their GP practices, with the results of the 2025 GP Patient Survey revealing a mixed bag of satisfaction levels across the town. The survey, conducted by Ipsos on behalf of NHS England, gathered information from over 700,000 patients in England, including those in Hartlepool. The majority of patients across the country described their overall experience of their GP practice as 'very good' or 'fairly good', with specific practices in Hartlepool performing better than others.

Key Takeaways:

  • West Quay Medical Practice had a response rate of 32%, with 61% of patients rating their overall experience as 'very good' and 23% as 'fairly good'.
  • West View Millennium Surgery had a response rate of 28%, with 58% of patients rating their overall experience as 'very good' and 30% as 'fairly good'.
  • The Patel Practice had a response rate of 29%, with 51% of patients rating their overall experience as 'very good' and 27% as 'fairly good'.
  • The Headland Medical Centre had a response rate of 24%, with 43% of patients rating their overall experience as 'very good' and 34% as 'fairly good'.
  • Gladstone House Surgery had a response rate of 22%, with 36% of patients rating their overall experience as 'very good' and 35% as 'fairly good'.
  • Hart Medical Practice had a response rate of 31%, with 35% of patients rating their overall experience as 'very good' and 28% as 'fairly good'.
  • Bankhouse Surgery had a response rate of 26%, with 33% of patients rating their overall experience as 'very good' and 39% as 'fairly good'.
  • Havelock Grange Practice had a response rate of 27%, with 31% of patients rating their overall experience as 'very good' and 39% as 'fairly good'.
  • McKenzie Group Practice had a response rate of 23%, with 31% of patients rating their overall experience as 'very good' and 35% as 'fairly good'.
  • McKenzie House Surgery had a response rate of 26%, with 24% of patients rating their overall experience as 'very good' and 31% as 'fairly good'.

Statistics:

  • 44% of patients across England described their overall experience of their GP practice as 'very good'.
  • 31% of patients described their overall experience as 'fairly good'.
  • 441,843 patients responded to the survey, representing a response rate of 63%.
  • The survey was conducted between January and March 2025.
  • 442,551 survey forms were sent out to patients in England.

Sources:

  • GP Patient Survey 2025, Ipsos on behalf of NHS England.