Pegasystems and EDS Host Blue Cross Blue Shield Thought Leadership Symposium 2000

Strategic Insights -

The Blue Cross Blue Shield Thought Leadership Symposium 2000, a strategic event hosted by Pegasystems and EDS, aims to address the challenging customer service issues facing payors today and outline best practices for achieving world-class performance. The symposium, held from February 29 to March 2, 2000, at the Sawgrass Marriott in Jacksonville, Florida, will feature senior executives from Blue Cross Blue Shield (BCBS) Plans, as well as experts from GartnerGroup, Pegasystems, and EDS.

Key Takeaways:

  • The symposium will explore the importance of rules in providing consistent, coordinated, efficient, and effective member interactions, with a focus on delivering personalized end-to-end member services over the Web and in the call center.
  • The event will highlight the potential role of the Internet in improving customer service, with presentations from Pegasystems and EDS on leveraging legacy systems and information to improve service levels in an Internet-enabled manner.
  • The symposium will also showcase solutions for reducing costs and improving member retention, including rules-based process automation and enterprise workflow strategy.
  • The keynote speaker, Joanne Galimi, Senior Research Analyst from GartnerGroup, will address the "Future of Managed Care Organizations."
  • The symposium will feature presentations from Blue Cross Blue Shield of Massachusetts, including Rick Commander and Frank Campanella, who will discuss enterprise workflow strategy and improving member services, respectively.
  • Joseph Friscia and Ron Rock from Pegasystems will speak about the potential role of the Internet on the payor side, while Chris Kutzer from EDS will discuss turning transaction-processing assets into a competitive advantage.

Statistics:

  • The symposium will be held from February 29 to March 2, 2000.
  • The Sawgrass Marriott in Jacksonville, Florida will host the event.
  • eCRM solutions have been chosen by many of the world's forward-thinking organizations to maximize customer satisfaction and retention, increase revenues, improve productivity, and reduce costs.
  • Pegasystems' rules-based solutions institutionalize a company's best practices, personalize customer interactions, and automate work.
  • EDS reported revenues of $18.5 billion in 1999.
  • Pegasystems is a leading provider of Customer Relationship Management (CRM) solutions, with a patented rules engine and Internet architecture.

Sources:

  • EDS is a recognized global leader in providing e-business and information technology services to 9,000 business and government clients in more than 50 countries around the world (Source: EDS)
  • Pegasystems is a leading provider of Customer Relationship Management (CRM) solutions (Source: Pegasystems)
  • GartnerGroup will provide an overview of the challenging customer service issues facing payors today and outline best practices for achieving world-class performance (Source: GartnerGroup)
  • Blue Cross Blue Shield of Massachusetts will present on enterprise workflow strategy and improving member services (Source: Blue Cross Blue Shield of Massachusetts)
  • EDS will discuss turning transaction-processing assets into a competitive advantage (Source: EDS)
  • Pegasystems will speak about the potential role of the Internet on the payor side (Source: Pegasystems)