Pegasystems Announces Bank of Oklahoma Partnership

Bank of Oklahoma has signed a contract with Pegasystems to deploy an automated workflow solution for the consumer banking industry. The initial deployment will automate the Bank's check research and adjustments operation, with future plans to extend the functionality to other process-intensive departments. The Pegasystems solution aims to improve customer service quality, reducing turnaround times and increasing accuracy.

Key Takeaways:

• Bank of Oklahoma has partnered with Pegasystems to automate workflow processes in the consumer banking industry.
• The Pegasystems solution will initially automate the Bank's check research and adjustments operation.
• Future deployments are planned for the returned items function and other process-intensive departments.
• The solution aims to improve customer service quality, reducing turnaround times and increasing accuracy.
• Bank of Oklahoma recognizes the importance of providing beginning-to-end service with one point of contact.
• Pegasystems' solution supports expanding zones of customer contact, improving staff productivity, operational efficiency, and customer satisfaction.
• The Bank plans to extend the functionality of the system to representatives in branch offices by providing remote access through PegaWEB.

Statistics:

• Bank of Oklahoma has $5.6 billion in assets.
• The bank has 73 bank locations in three states.
• Pegasystems offers Internet-enabled, Year 2000-ready, and multi-tiered, client/server environments.
• Pegasystems' solutions support a broad array of mission-critical customer service activities.
• The company has regional offices in North America, Europe, and Australia.

Sources:

• Pegasystems Inc.
• PRNewswire
• Pegasystems' Annual Report on Form 10-K dated April 15, 1998
• Pegasystems' Prospectus dated January 22, 1997
• Bank of Oklahoma's website at www.bokbank.com
• TransFund Electronic Funds Transfer Network's website at www.transfund.org