Peregrine Systems Introduces New Products and Partnerships to Revamp Its Image

Strategic Insights -

Peregrine Systems, a leading provider of service management solutions, has made significant strides in revamping its image and offerings through the introduction of new products and partnerships. The company's recent releases and collaborations aim to strengthen its position in the market and provide customers with enhanced capabilities to anticipate and forestall problems. At the forefront of these efforts are the new ServiceCenter, Upgrade Factory, Tailor and Review, and Service Control and Expense Control solutions. Additionally, Peregrine has formed a strategic partnership with IBM Tivoli, expanding its offerings in the change request management software space.

Key Takeaways:

  • Peregrine has introduced four new products: ServiceCenter, Upgrade Factory, Tailor and Review, and Service Control and Expense Control, which aim to enhance customers' proactive stage capabilities and anticipate problems.
  • The ServiceCenter is a consolidated service desk system with new features, including Web and Microsoft Windows clients, real-time drill-down trend analysis, and Web services interfaces.
  • Upgrade Factory will accelerate software upgrades, streamlining the implementation process and identifying customizations no longer needed.
  • Tailor and Review will assist users in customizing software products to meet their organization's specific needs.
  • Peregrine has partnered with IBM Tivoli to offer change request management software, expanding its solution offerings.
  • The market for service control management is still evolving, with approximately 45% of organizations in the reactive stage.
  • Craig MacDonald, Peregrine's representative, highlights the importance of this evolving market, emphasizing the need for customers to stay proactive and anticipate problems.

Statistics:

  • 45% of organizations in the service control management market are currently in the reactive stage, indicating a need for proactive solutions.
  • Peregrine has introduced four new products, marking a significant development in the company's service management solutions portfolio.
  • The partnership between Peregrine and IBM Tivoli will cater to the growing need for change request management software.
  • The new ServiceControl and ExpenseControl solutions will help customers navigate the service control management market more effectively.

Sources:

  • Hardy, Michael Peregrine Systems' Service Center 6, Upgrade Factory, and Tailor and Review are new products for asset management. Peregrine has also introduced a new strategy for federal and commercial customers that should help customers reach the proactive stage at which they can anticipate and forestall problems.
  • An analyst states Peregrine is taking a new solutions-based approach as a way to 'strengthen the company's damaged image after bankruptcy and get customers to consider Peregrine a forward-moving organization.'
  • Peregrine's announcement of a new partnership with IBM Tivoli would offer change request management software.
  • Craig MacDonald of Peregrine says the market for service control management is still evolving, with about 45% of organizations in the reactive stage (with some automation implemented, but ongoing issues with service disruptions and repair delays).