PRA International Implements Global Quality Management Initiative

Strategic Insights -

PRA International, a leading clinical research organization (CRO), has announced the global implementation of the PRA Management System (PRAMS), a fully integrated quality management initiative aimed at delivering high-quality services to clients worldwide. This move strengthens the company's commitment to meeting or exceeding customer expectations in all locations. Pat Donnelly, President and CEO of PRA International, sees PRAMS as the foundation of the company's global operations, standardizing processes and training to ensure quality across all aspects of business.

Key Takeaways:

  • PRA International has implemented the PRA Management System (PRAMS), a global quality management initiative to enhance operating performance and client satisfaction.
  • PRAMS integrates every function in PRA, resulting in significant improvements in information-sharing and efficiency.
  • The system standardizes PRA's processes and training throughout the company to ensure quality in all aspects of business.
  • PRA International is committed to delivering high-quality services that meet or exceed customer expectations, every time, everywhere.
  • PRAMS is part of the company's commitment to achieving highest levels of operating performance and client satisfaction.
  • The system is designed to support Project Assurance, PRA's approach to service delivery that includes reliable service delivery, program-level therapeutic expertise, and involved senior management.

Statistics:

  • PRA International has over 2,500 employees working from offices in North America, Europe, South America, Africa, Australia, and Asia.
  • PRA delivers services to clients through a unique approach called Project Assurance, which includes reliable service delivery, program-level therapeutic expertise, easy access to knowledge, and involved senior management.
  • The PRA Management System (PRAMS) is the foundation of PRA International's global operations.

Sources:

  • PRA International
  • Sandy Viteri of PRA International, +1-703-748-5180, or ViteriSandyPRIntl.com
  • SOURCE: PRA International

Note: All content and statistics are based on the provided text, and all sources are cited exactly as mentioned in the original material.