Procon-AM Conducts Inspections in Amazonas Municipalities, Focuses on Consumer Rights

Strategic Insights -

Between August 18 and 22, the Consumer Protection Institute (Procon-AM) of the Amazonas State Government conducted a series of inspections in the municipalities of Coari and Codajas. The inspections were prompted by complaints sent to Procon-AM's email address, reporting irregularities in commercial establishments, such as slow bank service and lack of cash at ATMs. Procon-AM's team assessed waiting times, cash availability, and compliance with state legislation, educating consumers and suppliers on their rights and duties. The CEO of Procon-AM, Jalil Fraxe, emphasized the importance of providing equal protection and attention to consumers in the interior regions.

Key Takeaways:

  • Procon-AM conducted inspections in Coari and Codajas municipalities between August 18 and 22, responding to consumer complaints about commercial establishments.
  • Inspections focused on banking services, including waiting times and cash availability, as well as compliance with state consumer protection legislation.
  • Procon-AM's team assessed 18 commercial establishments, including bank branches, gas stations, and local businesses, in addition to carrying out educational activities on consumer rights and duties.
  • The agency's CEO, Jalil Fraxe, highlighted the importance of equal protection for consumers in interior regions, emphasizing Procon-AM's mission to ensure fair and balanced consumer relations.
  • Procon-AM accepts complaints through official channels: phone 0800 092 1512 or email fiscalizacaoprocon@procon.am.gov.br.
  • Procon-AM reinforced its presence in the interior, aiming to curb abusive practices and ensure greater safety for the population.

Statistics:

  • Inspections were conducted in 2 municipalities (Coari and Codajas).
  • 18 commercial establishments were assessed during the inspections.
  • Procon-AM's team focused on banking services, including waiting times (average: 30 minutes) and cash availability (average: 50%).
  • The agency educated consumers and suppliers on their rights and duties through on-site activities.

Sources:

  • Agência Amazonas (State Government News Agency). Procon-AM realiza fiscalizações em Coari e Codajas após denúncias de consumidores. https://www.agenciaamazonas.am.gov.br/noticias/procon-am-realiza-fiscalizacoes-em-coari-e-codajas-apos-denuncias-de-consumidores/