Protecting Customers from Mobile Device-Related Fraud

Access Bank has taken proactive measures to safeguard its customers from mobile device-related fraud, which can result in disastrous outcomes if valuable information falls into the wrong hands. The bank's efforts include an advancement in USSD security, enabling customers to swiftly deactivate their USSD profile by dialing *901*911# from any mobile phone. This security feature allows customers to block their accounts, preventing fraudsters from accessing money in their accounts.

Key Takeaways:

• Access Bank has implemented USSD security advancements to protect customers from mobile device-related fraud.
• Customers can deactivate their USSD profile by dialing *901*911# from any mobile phone.
• The USSD code *901*911# allows customers to input their registered phone number to be blacklisted, deactivating the USSD profile.
• Customers can also block their accounts using *901*911#, preventing fraudsters from accessing money in their accounts.
• Access Bank provides customers with informative and educative materials to stay ahead of fraud schemes.
• Customers are advised to keep sensitive information such as card numbers, passwords, CVV, PIN, BVN, and OTP confidential.
• Access Bank warns customers against providing personal banking information to anyone, as they will never request for such sensitive information.

Statistics:

• No specific statistics were mentioned in the source material.
• However, it is worth noting that Access Bank has been committed to protecting its customers against fraud.
• According to the source, customers can report suspicious activity on their account by calling 01-2712005 or sending an email to contactcenter@accessbankplc.com and frauddesk@accessbankplc.com.

Sources:

• Access Bank.