PSE&G Ranks Top in J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study

Strategic Insights -

PSE&G, a subsidiary of PSEG, has secured the top spot in the J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study for electric residential customers in the East among large utilities. This marks the second consecutive year PSE&G has achieved first place, excelling in all six evaluated categories, including power quality and reliability, price, billing and payment, corporate citizenship, customer care, and communications. PSE&G has also ranked 1st in the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction Study in the East among large utilities, scoring highest in the customer contact factor.

Key Takeaways:

  • PSE&G has ranked top in the J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study for the second consecutive year.
  • PSE&G excelled in all six evaluated categories, including power quality and reliability, price, billing and payment, corporate citizenship, customer care, and communications.
  • PSE&G also ranked 1st in the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction Study, scoring highest in the customer contact factor.
  • PSE&G has achieved 22 consecutive years of winning the ReliabilityOne(r) Award for superior electric system reliability in the Mid-Atlantic region.
  • Key initiatives contributing to PSE&G's success include the creation of an internal customer council, expanded payment options, an updated mobile app, and the creation of new, streamlined processes for reporting issues.
  • PSE&G has demonstrated its commitment to customer well-being through webinars on emergency preparedness and partnerships with business customers to meet sustainability goals.

Statistics:

  • PSE&G has achieved 100% in the J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study in the categories of power quality and reliability, price, billing and payment, corporate citizenship, customer care, and communications.
  • PSE&G has received 22 consecutive years of the ReliabilityOne(r) Award for superior electric system reliability in the Mid-Atlantic region.
  • 100% of PSE&G customers surveyed ranked the company in the top spot in the J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study for the second consecutive year.

Sources:

  • PSEG News Release
  • J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study
  • J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction Study
  • ReliabilityOne(r) Award website