Qfiniti Enterprise Wins 2005 Product of the Year Award

Strategic Insights -

etalk(R), a division of Autonomy (LSE:AU), announced that Technology Marketing Corporation's (TMC(R)) Customer Inter@ction Solutions(R) magazine has named Qfiniti Enterprise as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center, and teleservices industries since 1982. Qfiniti Enterprise helps global, multi-site operations consistently deliver outstanding customer service through its centrally managed infrastructure for call recording, quality management, and speech analysis.

Key Takeaways:

  • Qfiniti Enterprise is a software solution for call centers that provides quality management tools and automatically understands customer interactions with unprecedented accuracy.
  • The solution can log or selectively capture audio and desktop events, evaluate and analyze activities, and automatically perform post-call surveys to measure real-time customer satisfaction.
  • Contact center managers can search and access large amounts of customer interactions and analyze exactly what is being said with unprecedented accuracy.
  • The Product of the Year Award recognizes companies that have demonstrated excellence in technological advancement and application refinements, with Qfiniti Enterprise going beyond quality assurance to understand customer interactions.
  • etalk Corporation was acquired by Autonomy in 2005, and has maintained its focus on quality for over twenty years, helping some of the world's best companies deliver outstanding customer service.
  • The award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

Statistics:

  • 1,500 contact centers around the globe use etalk's software and services, including 35 of the Fortune 100 companies.
  • etalk has maintained its focus on quality for over twenty years.
  • Over 1,000 global companies and organizations are customers of Autonomy Corporation plc (LSE:AU),Autonomy's technology powers applications dependent upon unstructured information.
  • Autonomy's customer base includes companies such as BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA, and the U.S. Department of Energy.

Sources:

  • Customer Inter@ction Solutions magazine, www.cismag.com
  • etalk Corporation, www.etalk.com
  • Autonomy Corporation plc, LSE:AU
  • Technology Marketing Corporation (TMC(R)), www.tmcnet.com