QR Sign-Ins Surge 60% on Bank of America's CashPro Platform

Strategic Insights -

Bank of America's digital banking platform, CashPro, has seen a significant surge in QR sign-ins, with over 2 million uses and a 60% growth in adoption over the last year. This technology, introduced in 2022, allows clients to sign in using their mobile phone to scan a QR code and authenticate using biometrics, eliminating the need to remember passwords and carry physical tokens.

Key Takeaways:

  • The QR sign-in experience has improved two key pain points associated with traditional login processes: eliminating the need to remember passwords and carrying physical tokens.
  • The technology is most popular among clients in Europe, who access it more than twice as frequently as clients in other regions.
  • Karen Davis, head of treasury and trade finance for oil & gas at Glencore, is a proponent and frequent user of QR sign-in, citing its convenience and security.
  • Bank of America regularly enhances the CashPro platform through innovative new features and functionality that improve business outcomes for clients.
  • The bank's platform has received third-party recognition, including top scores in the 2024 Digital Transformation Benchmarking study by Crisil Coalition Greenwich.
  • Bank of America has received multiple awards for Innovation and Excellence, including Bank of the Year for Best Customer Experience and Best Mobile Technology Solution for Treasury.

Statistics:

  • 2 million: the number of QR sign-in uses on the CashPro platform since its introduction in 2022.
  • 60%: the growth in adoption of QR sign-in over the last year.
  • 2022: the year in which QR sign-in technology was introduced on the CashPro platform.
  • 40,000: the number of corporate and commercial clients around the world who use the CashPro platform.
  • 2024: the year in which Bank of America scored top marks in the Digital Transformation Benchmarking study by Crisil Coalition Greenwich.
  • 69 million: the number of consumer and small business clients served by Bank of America in the United States.
  • 3,700: the number of retail financial centers operated by Bank of America.
  • 15,000: the number of ATMs operated by Bank of America.
  • 59 million: the number of verified digital users of Bank of America's digital banking platform.

Sources:

  • Bank of America (2025)
  • M2 Communications, (2025)
  • Crisil Coalition Greenwich, (2024)
  • Treasury Management International, (2025)
  • Bank of America Corp. (NYSE: BAC)